Client Services Specialist

Client Services Specialist

We are seeking Client Services Specialists to join our team. This role involves handling a high volume of inbound calls from customers with existing loans, providing exceptional service, and assisting with billing and payment-related inquiries. The ideal candidate will bring strong call center experience, computer literacy, and a background in billing or banking.

Key Responsibilities:

• Receive and respond to customer inquiries via phone.
• Assist with ACH setups and cancellations.
• Process payments, adjustments, and credits accurately.
• Handle mail correspondence and maintain records.
• Support customers with logging into the payment portal.
• Calculate loan payments and provide clear explanations to customers.

Required Skills:

• Call center and customer service experience (80+ inbound calls per day).
• Strong communication skills with a customer-first mindset.
• Computer literacy and ability to learn new systems quickly.
• Experience in billing, banking, loans, or mortgage preferred.
• Ability to multitask and work efficiently under pressure.
• Punctuality and reliable attendance.

Preferred Qualifications:

• Minimum 2 years of high-volume inbound call center experience.
• Bilingual in Spanish (highly preferred; tie-breaker skill, no pay differential).
• Experience in quality assurance, team lead, or SME roles is a plus.
• Strong tenure and consistent work history.

Job Type & Location:

This is a Contract to Hire position based out of Tucson, AZ.

Pay and Benefits:

The pay range for this position is $18.00 - $18.00/hr. Eligibility requirements apply to some benefits and may depend on your job classification and length of employment. Benefits are subject to change and may be subject to specific elections, plan, or program terms. If eligible, the benefits available for this temporary role may include the following:

• Medical, dental & vision
• Critical Illness, Accident, and Hospital
• 401(k) Retirement Plan – Pre-tax and Roth post-tax contributions available
• Life Insurance (Voluntary Life & AD&D for the employee and dependents)
• Short and long-term disability
• Health Spending Account (HSA)
• Transportation benefits
• Employee Assistance Program
• Time Off/Leave (PTO, Vacation or Sick Leave)

Workplace Type:

This is a fully onsite position in Tucson, AZ.

Application Deadline:

This position is anticipated to close on Dec 26, 2025.

About TEKsystems:

We're partners in transformation. We help clients activate ideas and solutions to take advantage of a new world of opportunity. We are a team of 80,000 strong, working with over 6,000 clients, including 80% of the Fortune 500, across North America, Europe and Asia. As an industry leader in Full-Stack Technology Services, Talent Services, and real-world application, we work with progressive leaders to drive change. That's the power of true partnership. TEKsystems is an Allegis Group company. The company is an equal opportunity employer and will consider all applications without regards to race, sex, age, color, religion, national origin, veteran status, disability, sexual orientation, gender identity, genetic information or any characteristic protected by law.