Care Management Support Prof - Remote Eligible

Care Management Support Professional

Become a part of our caring community and help us put health first. Humana Care Support strives to assist in meeting members' needs and requirements so they can achieve and/or maintain an optimal wellness state. The Care Management Support Professional contributes to administration of care management in coordination with the RNs, Social Workers and non-clinical associates on this team. Responsibilities include:

• Using knowledge of social determinants of health (SDOH) and community resources to identify, research, document and coordinate services and resources to support member health and well-being.
• Serve as a key knowledge source for community services and information for members and other Humana associates.
• Providing education and coordination to meet SDOH needs of members and their families including transportation, food, housing and other needs.
• Work collaboratively with other Humana associates as a member of Humana's Care Management Support team.
• Must be passionate about contributing to an organization focused on continuously improving consumer experiences.
• May complete assessments as warranted.

Use your skills to make an impact

Required Qualifications

• MSW from a CSWE accredited school
• 2 years of Microsoft technical experience in Word, Excel, Outlook and an ability to troubleshoot and resolve general technical difficulties.
• 2+ years of experience supporting members social determinants of health (SDOH) needs.
• Ability to learn new systems and work in multiple platforms.
• 2 years' experience working with individuals navigating community and/or healthcare resources.
• Experience working with people who have social determinants of health challenges.
• Exceptional communication & interpersonal skills with ability to build rapport with internal and external members and stakeholders over the telephone.
• Strong written and oral communication skills.
• Ability to multi-task and work in a fast-paced environment.
• Demonstrated understanding and respect of all cultures and demographic diversity.

Preferred Qualifications

• Special Needs Plan (SNP) in Medicare and/or Medicaid
• Medical Social Work experience
• Experience working with members with medical and behavioral health co-morbidities.
• Experience advocating for managed care members at all levels of care.
• Non-clinical Case Management experience
• Call Center Experience
• Experience working remotely (WAH)

Work at Home Requirements

• Must have a separate room with a locked door that can be used as a home office to ensure you absolute and continuous privacy while you work.
• Must have accessibility to hardwired high speed internet with minimum speeds of 25 MBS Downstream/ 10 MBS Up-Stream.
• A hard-wired connection is required.

Additional Information

As part of our hiring process for this opportunity, we will be using an interviewing technology called HireVue to enhance our hiring and decision-making ability.

Travel: While this is a remote position, occasional travel to Humana's offices for training or meetings may be required.

Scheduled Weekly Hours 40

Pay Range The compensation range below reflects a good faith estimate of starting base pay for full time (40 hours per week) employment at the time of posting. The pay range may be higher or lower based on geographic location and individual pay will vary based on demonstrated job related skills, knowledge, experience, education, certifications, etc. $45,400 - $61,300 per year

Description of Benefits Humana, Inc. and its affiliated subsidiaries (collectively, "Humana") offers competitive benefits that support whole-person well-being. Associate benefits are designed to encourage personal wellness and smart healthcare decisions for you and your family while also knowing your life extends outside of work. Among our benefits, Humana provides medical, dental and vision benefits, 401(k) retirement savings plan, time off (including paid time off, company and personal holidays, volunteer time off, paid parental and caregiver leave), short-term and long-term disability, life insurance and many other opportunities.

Application Deadline: 09-02-2025

About us Humana Inc. (NYSE: HUM) is committed to putting health first – for our teammates, our customers and our company. Through our Humana insurance services and CenterWell healthcare services, we make it easier for the millions of people we serve to achieve their best health – delivering the care and service they need, when they need it. These efforts are leading to a better quality of life for people with Medicare, Medicaid, families, individuals, military service personnel, and communities at large.

Equal Opportunity Employer It is the policy of Humana not to discriminate against any employee or applicant for employment because of race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability or protected veteran status. It is also the policy of Humana to take affirmative action, in compliance with Section 503 of the Rehabilitation Act and VEVRAA, to employ and to advance in employment individuals with disability or protected veteran status, and to base all employment decisions only on valid job requirements.