Bilingual Technical Support Representative - Remote Eligible

Remote Bilingual English/Spanish Tax Software Support Representative

Kelly® is hiring Remote Bilingual English/Spanish Tax Software Support Representatives for a global software company. This position lets you use your bilingual skills while working 100% remotely.

Why Apply?

• Seasonal, 5-month contract
• Fully remote—work from home!
• Competitive pay: $22.00 per hour
• Start date: November 17th, 2024

Job Responsibilities:

• Provide technical support for tax/accounting software.
• Assist customers via phone or email, troubleshooting and resolving issues.
• Log results in the ticketing system and escalate when needed.
• Work with team members to deliver excellent customer service.

Qualifications:

• Must have HS completed or GED
• 1+ year experience in Help Desk, Call Center, or Customer Support required.
• Comfortable with phone-based customer interactions.
• Computer literate (PC, Microsoft Office).
• Must be bilingual: fluent in English and Spanish.
• Familiarity with CCH Pro System fx and CCH Axcess Tax is a plus.
• Background checks required, including employment, professional reference, and academic verification.

Schedule & Training:

• Paid training from 9:00 AM to 6:00 PM ET for 3-4 weeks.
• After training, 8 hr shifts may fall between 10:00 AM and 7:00 PM ET, with occasional weekends.
• Flexibility for evening and weekend shifts during peak seasons.

Equipment Requirements:

• Windows 11
• High-speed internet (50-100 Mbps download, 10-20 Mbps upload)
• Cell phone (Needed for dual authentication when logging in)
• Headset (Wired preferred; wireless is fine but must stay charged)
• Must be a wired connection, Ethernet cables (Cat 6a, Cat 7, or Cat 8)
• Storage: At least 1 GB of free space
• Processor: Intel Core i3 or better
• RAM: Minimum 8 GB (16 GB preferred)
• Compatibility: Chromebooks and MacBooks are not compatible with the required software.

How to Apply:

Interested candidates should submit their resume to eves855@kellyservices.com subject line WK. Please ensure to apply before sending your resume. Once your application and resume have been received, you will be scheduled for an interview if your experience aligns with the position requirements.

Join our team and help us provide top-notch technical support during our busiest season of the year! As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources.