Area Service Manager - West / Central - Remote Eligible

Area Service Manager, Western / Central US & Canada

Are you ready to accelerate your potential and make a real impact across life sciences, diagnostics, and biotechnology? At Leica Microsystems, one of Danaher's 15+ operating companies, our work saves lives—and we're all united by a shared commitment to innovate for tangible impact. You'll thrive in a culture of belonging where you and your unique viewpoint matter. And by harnessing Danaher's system of continuous improvement, you help turn ideas into impact – innovating at the speed of life. Shape the Future with Us! At Leica Microsystems, we have been shaping the future for over 175 years with groundbreaking optical and digital solutions. With a culture rooted in customer focus, innovation, and teamwork, we lead the market in microscopy, imaging, and analysis, unveiling the invisible and empowering our customers to build a better, healthier world. Joining Leica Microsystems means contributing to scientific discoveries and supporting surgeons in making critical decisions. Our advanced microscopes and AI-based image analysis solutions enable users to gain profound insights into development and engineering challenges. Here, you will work on meaningful projects alongside passionate colleagues, driving progress and pushing the boundaries of what's possible.

The Area Service Manager, Western / Central US & Canada leads a team of district managers and field service engineers responsible for installing, maintaining, and repairing advanced microscopy systems across Confocal, Widefield, and Nano product lines. This role ensures exceptional customer support, strong operational performance, and consistent execution of the Danaher Business System. This position reports to the Service Director, Americas and is fully remote. Preferred location is in major Western/Central US city (such as San Francisco, Los Angeles, Seattle, Denver, Indianapolis, Chicago), and must be in close proximity to a major airport.

In this role, you will have the opportunity to:

• Partner with the Americas Service Director to drive service strategy, optimize operational efficiency, develop personnel, and achieve business growth.
• Lead, mentor, and develop district managers and field engineers to deliver outstanding customer experiences and exceptional technical service.
• Own key field service processes including: operational improvement, daily management, help desk workflows, quality, and safety.
• Identify and solve complex operational challenges, leveraging cross-functional resources as needed.
• Set clear expectations, provide coaching, and drive service performance metrics to meet revenue, profitability, quality, and productivity targets.
• Use Danaher Business System (DBS) and data analysis tools and partner with Commercial Operations to improve forecasting accuracy, resource planning, and team performance.
• Serve as the escalation point for Field Service issues for customers and channel partners, ensuring timely and effective resolution.

The essential requirements of the job include:

• Bachelor's degree in engineering, life sciences, or related field OR 5+ years of relevant experience.
• 5+ years of people management experience - a manager of managers, including developing leaders.
• 5+ years managing a field service organization in a high-tech or life sciences environment.
• 5+ years experience leading customer-facing teams and managing customer relationships.
• Proven proficiency in Microsoft Office and data-driven decision making.

Travel, Motor Vehicle Record & Physical Requirements:

• This position requires up to 50% flying and/or driving travel, which may potentially include overnight stays. Travel will primarily be domestic but may occasionally be international.
• Must have a valid driver's license with an acceptable driving record
• Ability to regularly lift, move, slide, raise and/or place up to 50 lbs. Ability to stand, walk (prolonged), and sit; squat and kneel, ascend and descend stairs; reach with hands and arms.

It would be a plus if you also possess previous experience in:

• Experience with Confocal, Widefield, and Nano microscopy systems.
• Background managing remote or geographically distributed technical teams.
• Demonstrated ability to leverage KPIs and business insights to predict trends and guide actions.
• Experience developing and implementing process improvements aligned with DBS.
• Proven success in applying standard work, visual management, and other DBS tools to drive operational excellence.

Leica Microsystems, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it's a health care program or paid time off, our programs contribute to life beyond the job.

At Leica Microsystems, we believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team.

The annual salary range for this role is $120,000.00-170,000.00. This is the range that we in good faith believe is the range of possible compensation for this role at the time of this posting. This range may be modified in the future. This job is also eligible for bonus/incentive pay. We offer comprehensive package of benefits including paid time off, medical/dental/vision insurance and 401(k) to eligible employees.

Danaher Corporation and all Danaher Companies are committed to equal opportunity regardless of race, color, national origin, religion, sex, age, marital status, disability, veteran status, sexual orientation, gender identity, or other characteristics protected by law. We comply with federal and state disability laws and make reasonable accommodations for applicants and employees with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact: 1-202-419-7762 or applyassistance@danaher.com.