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Customer Support Manager - Remote Eligible
Develop and expand processes to streamline customer experience workflows.
Remote
Mid-Level
2 months ago
✨ About The Role
- The Customer Support Manager will lead a team of offshore contract support associates in onboarding, training, and measuring performance
- Responsibilities include maintaining and promoting company best practices and standards for support
- Collaborating cross-functionally to provide engineering, partner, and corporate teams with information on feature requests and recommendations for enhancements
- Working with vendor and industry partners to streamline communication and alerts between systems
- Continuously developing and expanding processes to streamline customer experience workflows
âš¡ Requirements
- Experience in customer experience and managing offshore teams is required for this role
- Strong communication skills, both written and verbal, are essential
- Ability to handle difficult situations with patience and compassion
- Proactive self-starter who thrives in a fast-paced, team environment
- Desire to learn and help customers succeed
About Vetcove
Powering the animal health supply chain.