Desktop Support Specialist (macos)
Vestwell
Desktop Support Specialist (macOS)
Vestwell is the financial technology company powering the new savings economy. The New York City-based fintech platform redefines how people save for the critical aspects of life across retirement, education, and healthcare savings needs. Today, Vestwell enables over 350,000 businesses and nearly 1.5 Million active savers, with over $30 billion in assets saved across all 50 United States.
Vestwell offers a range of products, including workplace-delivered retirement plans, employer-offered student loan repayment benefits, and various savings accounts for education, emergencies, and individuals with disabilities.
Vestwell's platform serves a diverse clientele, including financial advisers, employers, third-party administrators, financial institutions, payroll providers, government agencies, and individual savers.
Who Are We Looking For?
Vestwell is looking for a Desktop Support Specialist to join our CorpIT team with a focus on managing and supporting our macOS environment through JAMF. This role will be responsible for administering and optimizing JAMF to ensure consistent hardware setup, security, and compliance across our employee base. You'll provide on-site support in our King of Prussia office while also assisting remote staff and other locations. In addition to troubleshooting and repair, you'll play a key role in engineering access, enforcing IT policies, and collaborating closely with CorpIT, DevOps, Security, and other teams.
What Will You Be Doing?
- Mac endpoint management through JAMF
- Manage and implement optimizations to automate day to day corporate IT tasks
- Handle break/fix of end-user technical issues.
- Manage and follow-up with any applicable tickets
Requirements
The Necessities
- 1+ years of professional JAMF/macOS experience including administering macOS environments
- Demonstrated ability to proactively prioritize, organize, and communicate effectively in a high-growth, fast-paced environment
The Extras
- Experience with mobile phone management
- Basic understanding of TCP/IP networking including subnetting, DHCP, DNS, access lists, static routing
The expected salary range for this position is $80K-90K for Austin.
Our Benefits
We're an innovative, high-growth company, with lots of exciting milestones ahead. We value health and wellness at Vestwell and in addition to a dedicated Employee Wellbeing Committee, we offer competitive health coverage and generous vacation offering. We have adopted a hybrid office policy, but all employees are welcome at our bright, comfortable office with many workspace options in our Midtown Manhattan office, so everyone has a setting that is the most productive for them. Oh, and naturally we have a great 401(k) plan!
Our Process
It starts the same for every candidate: getting to know the team members through 1-2 conversations about Vestwell, your experience, and your interests. Next steps can vary by role, but the usual next steps are a skill or experience screen (e.g. a coding interview for an Engineer, a portfolio review for a Designer, deeper experience call for other roles) which leads to a virtual or in-person interview panel after that if the screens go well. Before making an offer, our interview process concludes with a references check stage for your recruiter to meet with a current or former supervisor and peer. We prioritize transparency and lack of surprise throughout the process.