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Supervisor Service Operations
Coordinate team duties and ensure safety compliance in Sydney, Australia
Sydney
Mid-Level
2 months ago
Vertiv Holdings
Provides critical digital infrastructure, power, and thermal management solutions for data centers, communication networks, and industrial facilities worldwide.
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Job Title
Responsibilities:
Administration / Planning & Reporting
- Provide quotes for small works, T&M, installations and start-ups
- Collate paperwork, verify status and deliver all warranty returns to admin staff for processing
- Support field personnel in the execution of their administrative tasks
- Prepare and provide reports as requested by management
- Ensure timesheets are entered in the system correctly.
- Ensure leave applications are in order and support documentation are attached if necessary e.g: medical certificate
Management of Team
- Coordinate and schedule the general duties of power staff and subcontractors
- Ensure Customer Engineers are equipped with calibrated tools, personal protective equipment and appropriate documentation
- Respond to customer requests for minor quotation or service advice within a timely manner.
- Respond within 24 hours to any staff initiated "Client follow-up" requisitions for additional work.
- Assist Customer Engineers with complex technical problems
- Carry the after-hours escalation pager each alternate week with the Field/Project Supervisor, monitor and provide assistance to Customer Engineers who are on call
- Carry out Customer Engineer audits as required by company policy.
WHS, Environment and Quality
- Take all necessary steps to ensure OH&S requirements are adhered to.
- Ensure adequate PPE is provided
- Report all incident / injury on time
Requirements:
- Electrical or Electronics Trade qualification
- Supervisory/management qualification
- Interpersonal and relationship management skills
- Communication skills and commercial acumen
- Proficiency in Microsoft Office applications
- Proven track record within the power industry managing a field service team
About Vertiv Holdings
Provides critical digital infrastructure, power, and thermal management solutions for data centers, communication networks, and industrial facilities worldwide.