Services Sales Specialist

Job Responsibilities

Responsibilities:

• Drive sales activity to exceed business objectives, sales growth, and profitability targets
• Develop & implement Service Sales strategies to maximize potential in market segment
• Exploit all opportunities for market development within Vertiv's Service portfolio by collaborating and developing Vertiv's service value proposition with Services Sales BDM's and the broader Sales teams
• Identify Service Sales opportunities, produce offerings and initiate activity to sell Vertiv Service deliverable and ensure follow ups for such activities
• Develop account/territory plans and action plans to achieve targets
• Identify, evaluate and acquire new business from clients with existing installed equipment not under a maintenance contract that relates to Vertiv's assets
• Maintain ongoing communication with existing customers and provide feedback on customer service issues and opportunities
• Assist and participate in customer demonstration or promotional seminars, Data centre assessments, extended warranty etc and deliver on company penetration expectations
• Provides written agreements and quotations to clients and prospects for services
• Effectively handle service sales related customer issues while maintaining customer confidence
• Hunt for Service Contract opportunities to increase contract revenues while maintaining margin objectives
• Work with the National Service Sales Manager to drive grow strategies and market expansion
• Collaborate with Service Delivery and internal teams to improve customer satisfaction and create a seamless and consistent customer experience
• Assess requirements and advise clients on the range of technical service options and provide commercial proposals related to the company's services
• Maintain ongoing communication with existing customers and provide feedback on customer service issues.

WHS, Environment & Quality:

• Comply with all Work, Health & Safety, Environment and Quality obligations
• Actively promote safety in the workplace

Qualifications:

• Tertiary qualification in Business, Engineering, Electrical, Mechanical or related is not mandatory but favorable
• 3-5 years experience in service sales
• Business development experience
• Strong commercial acumen
• Sales experience in service sales,
• consistently meeting or exceeding targets
• Customer first mentality and approach
• Ambitious 'hunter' mindset
• Strong relationship building skills
• Excellent interpersonal and communication skills

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

Our Core Principals: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

Our Strategic Priorities:

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

Our Behaviors:

• Own It
• Think Big and Execute
• Act With Urgency
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example