Service Support Coordinator II (post Execution Team)

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.

Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.

Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.

A Place for Everyone: Our commitment to inclusion ensures that all employees' unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Position Summary:

The main function of this position is to ensure operational coverage and service coordination and ensuring completion of all work orders and service requests before pushing it to the billing review queue for invoicing. This includes coordination with the district office confirming debrief are closed, service reports are attached, and tasks are completed.

Job Responsibilities:

• Ensure all billable work is being scheduled and executed and tickets are closed out in a timely basis.
• Ensure accurate documentation of all scheduling correspondence in tickets.
• Generate standard and custom reports to monitor workload.
• Ensure accurate documentation of all scheduling correspondence in tickets.
• Support building PowerBi dashboard to house the customer reports.
• Ensure that debrief is properly completed/closed with work progress keenly reviewed from ticket notes.
• Ensure all documents confirming work completion are attached to the SR, such as service report, etc.
• Monitor service tickets, following up with the District Operations Coordinator to track the completion and status of work.
• Handling additional or unexpected Field Service Operations request that arises, showing flexibility and the ability to prioritize different tasks when needed.
• Maintain effective communication and relationships with District Managers, Customer Engineers, end-user customers, outside sales representatives, and inter-departmental colleagues.
• Set goals with the Team Leader to ensure continuous team development and ensure support is provided to customers.

Qualifications:

• Bachelor's degree in business or supply chain or Sales.
• Being able to communicate progress, ask for clarification when necessary, and report results, even when working independently.
• Proficiency in order entry software, such as Oracle, Excel, Smartsheet, Oracle, Word, PowerPoint and alike.
• Ability to prioritize tasks efficiently, ensuring deadlines are met without compromising quality.
• Well-organized and able to manage multiple tasks simultaneously. Strong attention to detail and time management skills.
• Ensuring that tasks are completed accurately and thoroughly, even when no one is overseeing the work.
• Ability to prioritize tasks, manage time effectively, and meet deadlines.
• Consistently reliable in delivering results on time and fulfilling responsibilities with little to no supervision.
• Customer focused, result driven, ability to learn, document and train new processes, a history of excellent attendance, other duties & special projects as required.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example