Service Support Coordinator I

Join A High-Performance Culture That Drives Innovation And Excellence

At Vertiv, we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to Inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Job Responsibilities:

• Process multiple order requests efficiently and accurately, involving different software systems (Oracle, Excel, SharePoint).
• Generate order numbers, track revenue/cost matching between proposals and price books, and maintain a comprehensive tracking sheet for project orders.
• Oversee checklist verification ensuring the correct project documentation is uploaded, synced, and tracked under the correct service center code.
• Manage change orders by updating the workflow status in response to notifications and ensuring that orders align with customer and service requirements.
• Coordinate between sales engineers, business administrators, and managers to resolve disputes and obtain approvals.
• Act as a liaison between various stakeholders, ensuring orders are completed in a timely manner and issues are addressed across all teams.
• Ensure accurate order entry and meet management-defined timelines for order processing while addressing inquiries on order status, pricing, and lead time.
• Independently manage and oversee the order lifecycle, from receiving and processing orders to maintaining proper documentation.
• Ensure correct project documentation and order accuracy without direct supervision, involving independent judgment on discrepancies or issues that arise.
• Proactively manage order backlogs (OTS) and address order issues before they escalate.
• Take responsibility for order accuracy, troubleshooting, and resolving any problems that arise in the administration of orders and documentation.
• Actively collaborate with other departments to resolve problems and provide responsive, service-oriented interfaces for internal teams and external customers.
• Provide guidance on effective order management and maintain order integrity across all functions.

Qualifications: Education and Certification: Graduate of any Management or Business Course

• Communication Skills: Being able to communicate progress, ask for clarification when necessary, and report results, even when working independently.
• Technical Skills: Proficiency in order entry software, such as Excel, Smartsheet, Oracle, Word, PowerPoint and alike
• Organizational Skills: Well-organized and able to manage multiple tasks simultaneously. Strong attention to detail and time management skills
• Attention to Details: Ensuring that tasks are completed accurately and thoroughly, even when no one is overseeing the work.
• Time Management Skills: Ability to prioritize tasks, manage time effectively, and meet deadlines.
• Adaptability: Taking ownership of tasks, ensuring they're completed on time and to the desired standard.
• Competencies: Customer Focused, Result Driven, Ability to learn, document and train new processes, A history of excellent attendance, other duties & special projects as required

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

Job Info

• Job Identification 20266345
• Job Category Service Support
• Locations Philippines