View All Jobs 169765
Service Support Coordinator
Coordinate parts, invoices, and service reports to ensure smooth branch operations
Melbourne, Victoria, Australia
Entry Level
6 days ago
Vertiv Holdings
A global provider of critical digital infrastructure and continuity solutions for data centers, communication networks, and commercial and industrial environments.
144 Similar Jobs at Vertiv Holdings
Job Responsibilities
Major activities to be performed:
- Receiving and dispatching of parts and goods in Oracle
- Invoicing of jobs when completed to ensure revenue streams are constant for the branch
- Receipting and reconciling of all Supplier and Sub-Contractor invoices forwarding to Head Office for payment
- Check service reports and Warranty Claim forms for accuracy and completeness before sending to Head Office
- Maintenance of stationary, computer and photocopier supplies for the Service team within budget confines
- Filing and general clerical / administration duties as needed
- Ensure all work is done promptly and presentation is of high standard at all times to promote and maintain Vertiv's quality image to customers and suppliers
- Any other duties as deemed necessary in order to ensure a smooth operation in Services
- Coordination of Client Purchase Orders for all after-hours Service calls
- Assisting the branch with receiving of parts in the Warehouse and the managing of the inventory for the customer engineers
WHS, Environment and Quality
- Take all necessary steps to ensure OH&S requirements are adhered to.
- Report all incident / injury on time
Employees reporting to Incumbent
- Nil
Main Contacts within Company
- Service Operations Manager, Service Supervisors, Customer Engineers, Finance, Project Management
Main Contacts outside the Company
- Customers, Subcontractors and Vendors
Education/Qualification :
- Administration qualifications
Specialist Knowledge:
- Commercial acumen
Practical Experience:
- 2 – 3 years administration experience
- Proficiency in Microsoft Office applications
Personal Characteristics:
- Customer-centric
- Strong communication skills
- Interpersonal and relationship management skills
- Attention to detail
- Prioritisation capability
- Time management skills
- Team player
- Well organised
About Vertiv Holdings
A global provider of critical digital infrastructure and continuity solutions for data centers, communication networks, and commercial and industrial environments.