Service Operation Program Manager

Program Manager

The Program Manager will oversee the execution and successful delivery of services by monitoring cross-functional processes to ensure accuracy and efficiency. This role involves coordinating efforts across various departments to achieve seamless service delivery. Additionally, the Program Manager will emphasize clear documentation of all work performed in Oracle, supporting the Vertiv Service Business, including forecasting for specific lines of business. The position requires providing focused direction and communication to align with the company's mission and vision.

Responsibilities

• Facilitate cross functional teams to ensure services are delivered as expected by the customer
• Identify root causes of broken processes and collaborate with the CI team to implement fixes for the future.
• Develop programs within the Service Delivery business segment to maximize revenue growth.
• Review, recommend and implement policies and resources toward growth and profitability.
• Analyze opportunities within the Service Delivery segment and institute required changes to ensure maximum revenue, productivity, and profit.
• Set strategic direction to exceed revenue growth targets in all areas (with specific focus on Start-up, PM assignments and T&M opportunities).
• Develop, plan and implement processes to solve problems and improve performance.
• Monitor and Report Key Performance Indicators and make adjustments as needed to insure attainment of assigned Vertiv Services goals.
• Other duties and special projects as assigned.

Qualifications

• Bachelor's Degree in Business or equivalent experience.
• 3 - 5 years' service experience
• Excellent written and oral communication skills.
• Demonstrated customer service resolution skills.
• Understanding of the Vertiv Service's line of business and services
• Ability to work with minimum supervision.
• Highly detail oriented. Strong organizational skills are critical.
• Oracle experience.
• Problem solving skills.
• Ability to interact with all levels with the organization.
• Ability to handle multiple tasks and priorities.
• Working knowledge of Microsoft Office- Word, Excel, Access, PowerPoint.
• Ability to learn, document and train new processes.
• Other duties & special projects as required.
• Travel may be required.

Time Travel Required

• 10%

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

Our Core Principals: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

Our Strategic Priorities

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

Our Behaviors

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we offer the stability of a global leader in a growing industry and the opportunity of a startup. We design, manufacture and service the mission-critical infrastructure technologies for vital applications in data centers, communication networks and commercial and industrial environments. With $5.0 billion in revenue, a strong customer base and global reach in nearly 70 countries, our move to establish a standalone business enables us to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.