Job Title

Responsibilities and Measurement Criteria with Time Investment Needed on Each:

Process new orders for T&M on ERP system in a well-timed and precise manner
Schedule Service Requests maximizing efficiency, productivity, and product knowledge of Customer engineers
Raise purchase orders for material and subcontracted labor, following Company Policies
Ensure total discipline in the use of the ERP system
Answer phone calls from Customer to solve emergency cases
Follow up the completion of jobs, escalate issues
Invoice Customers as soon as a job has been completed and close relevant Service requests (or handover these to the resp. admin teams (this depends on MU process and process split))
Provide updates about any slippage, re-scheduling of orders and issues revenue projection/forecast related, timely escalate possible capacity issues or material shortage
Ensure efficiency, productivity targets are met, and workload is fairly distributed
Help to achieve relevant KPI targets (PM completion, First time fix, Customer Engineer productivity, Customer Engineer efficiency)
As a User, comply with the Company's ITC policy
Transfer leads to the sales team

Qualifications:

Time Travel Needed:

Service Dispatcher