Service Coordinator

Job Title

Responsibilities and Measurement Criteria with Time Investment Needed on Each:

This will describe the overall core responsibilities of the role, decision making responsibilities etc.

• Contract and Non-Contract Orders Management: Oversee the processing of all contract and non-contract orders, ensuring compliance with company policies and customer agreements.
• Order Backlog Monitoring: Continuously monitor the orders backlog to prioritize and manage order fulfillment efficiently.
• Timely Invoicing: Ensure all orders are invoiced accurately and on time, contributing to the company's revenue goals.
• Purchase Order Management: Manage the purchasing of all service sales order items promptly to meet customer demands.
• Shipping Coordination: Ensure all available stock items are shipped on time, coordinating with logistics to optimize delivery processes.
• Revenue Maximization: Develop strategies to maximize revenue from service sales orders, identifying opportunities for improvement.
• Team Management: Lead and motivate a team to achieve high performance, providing coaching, mentoring, and conducting regular performance evaluations.
• Customer Relationship Management: Build and maintain strong relationships with customers, addressing inquiries and resolving issues to enhance satisfaction.
• Cross Department Collaboration: Work closely with Service Sales, Service Operations, and Logistics to ensure effective cooperation and alignment with business goals.
• KPI and SLA Compliance: Ensure that all orders align with defined KPIs and SLAs, actively preventing penalties due to delays or process failures.
• Continuous Improvement: Identify areas for process improvement and lead initiatives to enhance operational efficiency and service quality.

Qualifications:

Required/ Minimum Qualifications:

• Bachelor's degree in business management, operations, or related field.
• 5+ years of experience in service revenue management, order processing, or a similar role.

Additional / Preferred Qualifications:

• Proven experience in managing order backlogs and ensuring timely invoicing and fulfillment.
• Strong skills in team management, customer relationship management, and cross-functional collaboration.
• Excellent organizational and time management skills, with a focus on maximizing revenue.
• Deep knowledge of accounting and financial principles, as well as local regulations.
• Proficiency in order management systems, ERP software, and reporting tools.

Physical & Environmental Requirements: (To be used majorly for manufacturing jobs.)

• None

Time Travel Needed:

• None