Service Business Analyst

Operation Associate (Temp Role)

Vertiv Singapore is seeking a temporary Operation Associate for 6 months to 1 year to support our Service Operations team. In this role, you will play a key part in ensuring the smooth running of daily operational activities, managing reporting processes, and maintaining accurate documentation. The ideal candidate is detail-oriented, highly organized, and capable of handling multiple tasks efficiently in a fast-paced environment. You will collaborate closely with internal teams, including sales, engineering, and service operations, to ensure timely and accurate execution of operational processes, while contributing to the overall efficiency and success of the team.

Key Responsibilities:

1. Process and submit daily invoices to customers via portal and email, including all supporting documentation.
2. Generate and document monthly Operations KPI reports from Power BI into Smartsheet.
3. Maintain monthly subcontractor revenue reports in Smartsheet.
4. Update weekly pipeline forecasts for small Time & Materials (T&M) projects.
5. Update weekly startup forecasts.
6. Update weekly contract forecasts.
7. Compile and update monthly NPS and CSAT data.
8. Assist in the monthly business report compilation and review for Service Operations.
9. Conduct monthly analysis of Forecast vs Actuals for Contracts, T&M, small T&M, startup projects, batteries, and spare parts.
10. Generate monthly GR reports for customers with GR requirements (e.g., Netlink, Singtel).
11. Process contract terminations as requested by customers, sales personnel, or engineers.
12. Raise monthly EPRs for calibration of tools.
13. Raise monthly POs for customer portals for invoice submissions.
14. Maintain housekeeping of quotation and OPF approvals.
15. Maintain housekeeping of engineers' field service reports.
16. Process new service contract submissions into the ORACLE system and retain all contract documentation.
17. Raise requests for customer entity or billing addresses as needed.
18. Order quarterly service report hardcopy booklets when supplies are low.

Requirements:

• Minimum 2 years of experience in operations or service administration.
• Strong organizational and administrative skills.
• Proficiency in Power BI, Smartsheet, and ORACLE systems is a plus.
• Detail-oriented with the ability to manage multiple tasks efficiently.
• Good communication skills for effective interaction with internal teams and customers.

Duration: 6 months – 1 year

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning over 130 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertivco.com.