Sales Support Representative

Job Description

Position Summary

The Sales Support Representative, FDO is responsible for supporting the sales team in assisting customers through the entire sales cycle. The role will assume responsibility for maintaining and expanding existing customer accounts within the assigned customer base with a primary focus of retaining customer business. Additionally, the role works directly with customer opportunities to provide new equipment proposals and follow up on any customer questions or requests. Furthermore, the role provides a significant sales support function to help outside sales representatives improve their sales productivity by being the primary interface between the office and sales operations and the order entry functions.

The Sales Support Representative, FDO will play a key role in structuring the sales process. This function includes pricing opportunities through the Vertiv solutions lines, organizing sales and marketing collateral, building SMB quotes to bid on new business opportunities in generating incremental revenue, and managing customer satisfaction. This role will act as a first point of contact for urgent calls, emails and messages when outside sales representatives are not available. This position will be the liaison between the field sales team in the offices and the order entry and order coordination teams. Additionally, the role will have responsibility in assisting the outside sales representatives with post sales actions, and issues with invoicing disputes that require timely resolution that may arise.

Responsibilities

• Works with sales team to develop and grow the sales pipeline to consistently meet revenue goals.
• Works with sales team to build quotes to bid on new business opportunities and generate incremental revenue.
• Conveys all prospective and lost revenue to Outside Sales Representative and General Manager immediately.
• Works with the sales team and Vertiv marketing to develop database of customers within defined market segments.
• Collaborates with marketing in promotional material generation and communications to customers as needed.
• Coordinates with the sales team to assist in key sales events, including tradeshows, distributor showcases, off-site Lunch-N-Learn programs, including scheduling and arranging office events.
• Reviews order acknowledgements for accuracy.
• Tracks orders for shipments and coordinates with outside sales representative and traffic requiring special handling or expediting requirements. Assists with expediting procedures on late shipments as needed.
• Monitors order status for accounts on credit/contract hold and assist customers with credit/accounting questions.
• Prepares mailings as required by sales staff.
• Coordinates the purchase of buy-out equipment as part of the ordering process for various projects.
• Assists the sales staff whenever possible, including assisting with mis-ships, damaged shipments, and start-up/commissioning coordination.
• Coordinates invoice resolution efforts with accounts receivable/collections and outside sales representatives to minimize delay in unsettled imbursements.
• Other duties as assigned.

Minimum Qualifications

• BA or BS required (Business, Engineering, Marketing, Communications preferred) or equivalent combination of education and experience.
• Excellent communication skills, both written and verbal
• Excellent customer service, organizational, and analytical skills.
• Ability to work and multi-task in a fast-paced environment.
• Knowledge of technology including software, hardware, and/or networking is preferred.
• Proficient in MS Office

Preferred Qualifications

• 2+ years sales or account management experience
• Experience working with IT resellers
• Experience with CRM management
• Proficient with MS Visio
• Experience with order entry tools like Oracle or Salesforce

Travel Required

• <10%

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

Our Core Principals: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

Our Strategic Priorities:

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

Our Behaviors:

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Work Authorization: No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.