Sales Operations & Support Senior Analyst

Join A High-Performance Culture That Drives Innovation And Excellence

At Vertiv, we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to Inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Brief Job Description:

• Coordinate user account management (activate, deactivate, modify, password reset) for selected sales applications with IT.
• Coordinate access to the OKTA tile for the Vertiv solution designer and learning OKTA applications.
• Report issues to application owners for appropriate resolution/fix for sales applications.
• Creation/onboarding of sales reps onto select Vertiv systems.
• SOX compliance (user termination/deactivation)
• Update files related to the rep site rep.vertiv.com and replacement sales portal and submit requests for other updates.
• Data reconciliation between systems.
• Develop, automate, and maintain dashboards and reports using tools such as PowerBI or Excel.
• Analyze large datasets to identify trends, patterns, and actionable insights.
• Ensure data accuracy and integrity through validation and quality checks.
• Support ad hoc analysis and report requests from leadership and business units.
• Transactional testing for any system updates.
• Transactional or bulk data updates to address defects.
• Support system testing and validation.
• Manage and maintain the OSC mobile application.

Required Qualifications:

• Highly skilled in using sales systems (CRM, CPQ, ERP, and Oracle Sales Cloud).
• Personality oriented towards working in a team setting and supporting your colleagues.
• Preferred experience with user access management
• Strong focus on customer satisfaction and long-term customer relation building.
• Excellent organizational and time management skills.
• Highly competent user of Microsoft 360 suite, incl. Excel, PowerPoint, Word, and Outlook.
• Solid analytical skills and excel capabilities.
• Self-motivated and capable of operating with various departments and personnel in stressful situations.
• Flexible attitude to activities outside specific job function.
• Ability to operate autonomously or as a team member, self-disciplined.
• Customer orientated.
• Language skills: English

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset