Sales Operations & Support Analyst

Join A High-Performance Culture That Drives Innovation And Excellence

At Vertiv, we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

• High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.
• Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.
• Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.
• A Place for Everyone: Our commitment to Inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Brief Job Description:

This position is responsible for enhancing the customer experience and relationships by providing technical support to the sales team including the LVOs and order coordinators by troubleshooting and addressing system issues.

The analyst should maintain balance between corporate policy/procedures and customers' needs. It includes providing an exceptional level of customer service to all Vertiv Sales Representatives and Factory Direct Offices (FDO).

Responsibilities:

• Assist sales tool users with issues reported.
• Troubleshoots CPQ issues received from sales representatives and coordinators.
• Escalate issues to Sales Operations Leadership or IT when needed.
• Navigates CPQ for issue resolution.
• Creates ServiceNow to file incident tickets to Infosys (escalations).
• Raise customer set up requests via dataZen on behalf of sales reps or order coordinators (access limitation for sales reps and enhancements).
• Responsible in checking status of all customer set-up requests in dataZen.
• Conducts CPQ Training to sales reps on how to enter quotes or how to navigate CPQ.
• Manage the CPQ Triage Team mailbox.
• Navigate Power BI for Service Instance and Site Numbers not visible in CPQ.
• Coordinate with Sales Offices and Services Team in modifying sales office numbers of service/site numbers.
• Updates opportunities in Oracle CRM and sync to CPQ.
• Navigates CRM and PIM for verification.
• Focus may expand to other sales tools as CPQ matures and other tools are introduced.

Qualifications:

• Bachelor's Degree of any 4-year course
• 3-year experience in Customer Service
• 2-year experience with Vertiv Customer Service environment
• Excellent verbal and written communication.
• Strong research and analytical skills.
• Proficiency in Windows applications.
• Effective time management.
• Fluent in English.
• Self-motivated, enthusiastic, and adaptable.
• Resilient and positive in a fast-changing environment.
• Methodical, analytical, and proactive.
• Team player with strong attention to detail.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Job Identification 20264394

Job Category Sales Operations & Support

Locations Mandaluyong City, Philippines