Sales Operations & Support Analyst

Pricing Analyst

The Pricing Analyst position is responsible for the efficient and accurate processing of requests for price discounts.

This position requires mastering cost evaluation methods as well as documentation protocols. A high level of attention to detail and 98% accuracy on all work completed is required. All discount reviews must be completed within 24 hours of receipt. The position requires familiarity with micro UPS (Uninterruptable Power System), rack enclosure systems, power distribution, and thermal management products.

This position will provide support to and receive assignments from the Strategic Pricing Manager.

Responsibilities and Measurement Criteria with Time Investment Needed on Each:

Functional Expertise:

• Generate and evaluate margin calculations using approved standardized methodologies to improve margin and revenue for the business.
• Assess the effectiveness of discount programs and promotions through rigorous analysis of key performance metrics, including sales volume, revenue impact, and margin contribution.
• Document all completed evaluations using approved master forms.
• Assist / lead on update work instructions as required.
• Supporting, but not limited to own initiatives geared toward streamlining current processes, assisting, but not limited to creating new processes and using new technologies and systems.
• Grow total gross margin dollars by identifying pricing actions that encourage higher sales values, conversion rates, margin, and customer satisfaction.
• Determine profit margins to aid the business in assessing the influence of customer and industry composition.
• Assist pricing-related projects including establishing timelines, defining deliverables, and drafting communications or presentations.
• Collaborate with Sales, Finance, Product Offering, Order Management, VP of Sales Operations, Director of Services and the Executive Leadership Team to align discount strategies with overall business objectives and ensure effective execution.
• Optimize pricing models, discount strategies, and promotional pricing to maximize revenue and margin while balancing customer value and competitive positioning.
• Utilizing system tools to boost revenue for international orders from both market and non-market unit office of the organization.
• Work independently based on work demand notifications or as requested by the Strategic Pricing Manager, Sr. Analyst and Pricing Team Lead.
• Stay abreast of industry trends, best practices, and emerging technologies in discount optimization and contribute to the continuous improvement of discount strategies and methodologies.
• Evaluate new DOP types such as Small Quotes, Large quotes, and Major and GSA accounts.

Customer Commitment:

• Identifies customer needs through communication and probing.
• Creates solutions to customer problems. Provide sound recommendations to their queries. Provides resolution the first time.
• Extending help on handling, servicing, follow-up, communication, and closure of issues.
• Completes workload on time. Monitors if transactions are processed in a timely manner.
• Completing an error-proof method to ensure all transactions done are accurately.
• Participates in conferences calls, meetings, and discussions with Sales Representatives, Sales Coordinators/ Analysts, and Managers.
• Adheres to shift schedules and attendance expectations to ensure consistent support to customers and a balanced workload for peers.
• Collaborates with other teams/support to complete the request of customers.
• Maintain team service level and assists in workload distribution.
• Assists team/functional/business overview presentations during counterpart visits as required by team lead/supervisor.

Internal Communication:

• Records and submits daily transaction records and/or trackers.
• Plans, executes, and manages own workload and projects in cooperation with line leaders.
• Participate in leading team meetings, huddles, and information cascades. Communicates with the team on best practices, lessons learned, process and product updates during team huddles/meetings.
• Handling team common mailboxes and delegates tasks to colleagues.
• Gathers data, analyses trend, generates and submits reports to department leaders with recommendations.
• Uses effective communication tools like, but not limited to, flow charts, process flows, diagrams, etc. to effectively communicate products and processes, convey information, and respond to queries/requests coming from different levels.

Continuous Improvement:

• Assists on identifying problems areas and sources, offers possible solutions and escalates to department leaders/seniors when necessary.
• Completes personal individual development plan and implements agreed training/development activities.
• Collaborate in identifying team opportunities and challenges. Provide sound recommendations to department leaders and/or stakeholders by translating, enhancing, and consolidating information into forms that can be used for decision making of the top management.
• Conducts quality assessments and offers constructive feedback or suggestions to colleagues.
• Support projects related to quality improvement.

Team Support and Development:

• Actively participates in team activities and initiatives.
• Fulfil other reasonable duties and projects as required.
• Acts as a contingency for the next-tier equivalent or similar function to ensure business continuity.
• Assists on product/process/functional trainings.
• Collaborates and engages with team members to finalize assigned projects and programs.
• Engages in interdepartmental committees as a contributing member.

Other Duties:

• Undertake additional duties as required.

Required/ Minimum Qualifications:

Education:

• Bachelor's Degree of any 4-year course
• Preferably Degree in Finance, Statistics, Engineering, Business Administration, Economics, Ecommerce or related technical field.

Experience:

• 3-year experience in customer service
• 2-year experience with Vertiv Customer service environment

Skills:

• Excellent verbal and written communication
• Strong research and analytical skills
• Proficiency in Windows applications, especially Excel.
• Effective time management.
• Fluent in English.
• Experience with virtual/remote teams.

Desirable Attitude:

• Self-motivated, enthusiastic, and adaptable.
• Resilient and positive in a fast-changing environment.
• Methodical, analytical, and proactive.
• Team player with strong attention to detail.