Manager IT End User Services

IT Manager, Manufacturing

Function: Information Technology (Infrastructure & Site Support)

Reports To: Sr Manager, Site Support – AMER (IT)

Locations Covered: At least four U.S. manufacturing sites (e.g., Anderson, SC; Lincoln, NE; Delaware, OH; Ironton, OH)

Team: Direct leadership of site IT supervisors/analysts; dotted-line alignment to global platform teams and security.

Key Responsibilities

• Supervise and coordinate the daily activities of End User Services Analysts, ensuring timely resolution of service desk tickets and hardware/software issues.
• Monitor and report on team performance metrics, identifying trends and implementing corrective actions as needed.
• Support implementation of standard operating procedures (SOPs) for onboarding/offboarding, PC deployment/reclamation, and other end-user support processes.
• Serve as the first point of escalation for complex technical issues and ensure appropriate resolution paths.
• Assist in managing vendor relationships related to end-user equipment and services.
• Participate in IT project rollouts, providing hands-on support and coordinating analyst involvement.
• Conduct regular team check-ins, performance reviews, and development planning.
• Promote Vertiv Operating System (VOS) principles to drive continuous improvement and operational excellence.
• Ensure compliance with corporate policies, including data confidentiality and security standards.
• Collaborate with the Manager to align team objectives with broader IT and business goals.
• Excellent collaboration and communication (verbal and written) skills.

Requirements

• Associate's or Bachelor's degree in Information Technology or related field, or equivalent experience.
• 3–5 years of experience in IT support, with at least 1 year in a supervisory or team lead role.
• Strong technical knowledge of PCs, printers, operating systems, applications, and network fundamentals.
• Experience with ITSM tools (e.g., ServiceNow), software distribution, and patch management.
• Excellent communication and interpersonal skills, with the ability to build rapport across teams and levels.
• Demonstrated ability to lead and develop high-performing teams.
• Proficiency in Microsoft Excel and PowerPoint.
• Strong sense of ethics and capacity to interact with stakeholders.

Physical & Environmental Demands

• Ability to lift/move objects up to 30–45 lbs.
• Frequent standing, kneeling, crawling, and climbing stairs/ladders.
• May require engagement on weekends and/or holidays.
• Must have visual, hearing, and learning capabilities sufficient to perform the essential functions defined above.

Travel Requirements: Up to 20% travel may be required.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

OUR CORE PRINCIPALS: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

OUR STRATEGIC PRIORITIES

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

OUR BEHAVIORS

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

About Vertiv

Vertiv is a $8.0 billion global critical infrastructure and data center technology company. We ensure customers' vital applications run continuously by bringing together hardware, software, analytics and ongoing services. Our portfolio includes power, cooling and IT infrastructure solutions and services that extends from the cloud to the edge of the network. Headquartered in Columbus, Ohio, USA, Vertiv employs around 20,000 people and does business in more than 130 countries. Visit Vertiv.com to learn more.

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you have a disability and are having difficulty accessing or using this website to apply for a position, you can request help by sending an email to help.join@vertiv.com.