HVAC - Field Support Specialist - Dallas

Precision Cooling System Specialist

The Precision Cooling System Specialist is the highest grade of Field Support Engineer. Field Support Engineers are product experts that provide input into technical training, technical documentation and manuals. They help customers resolve precision cooling problems that no one else can solve as a resource of escalation. They are instrumental in managing the Field Trial process for introducing new products to the field. They perform factory Start Up of XD and potentially other product lines that are more highly technical than typical Liebert models. The Precision Cooling System Specialist must be able to solve problems with minimal technical support as they are considered the product expert.

Responsibilities include supervising field trials, resolving customer problems where Liebert equipment is not meeting expectations, coordinating and performing factory Start Up of key products, and participating on New Product Development teams. They also provide feedback to the factory for potential product quality and reliability issues, informally train local support staff, and provide telephone Diagnostic Engineering support during peak call periods.

Qualifications include a high school diploma or GED, experience with Liebert Precision Cooling Equipment, EPA refrigerant license certification, completion of all available Product Training Classes, excellent customer service, communication and diplomacy skills, proficiency with electrical/electronic test equipment, technical schematics, and diagrams, craftsman level brazing skills, and ability to connect Liebert Precision cooling equipment with various building management systems.

Physical and environmental demands include standing, walking, handling objects, reaching, stooping, kneeling, crouching, crawling, talking, hearing, smelling, sitting, climbing, and balancing. Frequent driving and lifting up to 50 pounds, occasionally up to 75 pounds are required. Extreme cold, extreme heat, noise levels, working around moving machinery, and protective equipment are also part of the job.

Working conditions include 75% travel, ability to work unusual hours, on-call responsibility, and the need for a driver's license and passport. Must be at least 18 years old.