Field Service VIII

Field Service Engineer

Vertiv Brunei is seeking a skilled and customer-focused Field Service Engineer specializing in Uninterruptible Power Supply (UPS) systems. This role is critical in supporting our clients' mission-critical infrastructure by ensuring the reliability and performance of Vertiv's power solutions across telecom, data center, and industrial sectors.

Key Responsibilities:

• Perform installation, commissioning, preventive and corrective maintenance of Vertiv UPS systems, including the Liebert® series.
• Conduct diagnostics and troubleshooting of electrical and control systems to resolve faults and restore uptime.
• Ensure compliance with safety protocols and Vertiv service standards during all field activities.
• Prepare and submit technical service reports, RCARs, and documentation accurately and promptly.
• Provide on-site technical support and training to customers on UPS operation and maintenance.
• Maintain service tools, calibration equipment, and documentation in good working condition.
• Log all service activities in the regional service tracker and contribute to service quality improvements.
• Collaborate with regional and global support teams for escalations and complex issue resolution.
• Provide cross-support to other service domains (e.g., thermal systems, monitoring solutions) when required, to ensure seamless service delivery and operational flexibility.

Qualifications & Experience:

• Diploma or Degree in Electrical Engineering, Electronics, or related field.
• Minimum 2–3 years of experience in field service, preferably with UPS or power systems.
• Strong knowledge of electrical schematics, battery systems, and power electronics.
• Familiarity with Vertiv Liebert® UPS systems is an advantage.
• Excellent problem-solving and customer service skills.
• Proficiency in English and Malay; knowledge of Brunei's regulatory environment is a plus.
• Valid driving license and willingness to travel across Brunei.

What We Offer:

• Opportunity to work with a global leader in critical infrastructure technologies.
• Exposure to cutting-edge UPS systems and mission-critical environments.
• Competitive salary and benefits aligned with Brunei market standards.
• Supportive team culture focused on integrity, growth, and innovation.

Time Travel Needed:

• 95%

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

Our Core Principals: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

Our Strategic Priorities:

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

Our Behaviors:

• Own It
• Think Big and Execute
• Act With Urgency
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $6.9 billion in revenue, a strong customer base and global reach spanning over 130 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability. If you are interested in applying or learning more about this role, please visit the company's career page located on Vertiv.com/Careers.