Field Service VII

Job Title

Join a High-Performance Culture That Drives Innovation and Excellence

At Vertiv, we don't just hire talent—we cultivate leaders who drive innovation and engage teams to push the limits of what's possible. As a global leader in critical digital infrastructure, we are scaling up to meet the demands of AI, data centers, and next-gen technology—and we need bold, high-performing individuals like YOU to take us to the next level.

Why Vertiv?

High-Performance Culture: We empower you to think big, execute with excellence, and deliver impact. Our performance-driven mindset rewards those who challenge the status quo and drive meaningful change. Over 50 CEO Awards are given annually to recognize top talent moving the needle forward.

Leadership Without Limits: Leadership at Vertiv goes beyond just titles—it's about accountability, trust, and ownership. Our leaders engage and drive with collaboration, innovation, and customer-centric thinking, setting the foundation for an action-focused culture.

Limitless Growth & Learning: We believe in continuous development. Whether through rotational programs or high-impact projects, you'll have the opportunity to expand your expertise and grow your career.

A Place for Everyone: Our commitment to Inclusion ensures that all employee's unique strengths and perspectives are valued. Your voice matters, your growth is prioritized, and your success is celebrated.

Job Description

Vertiv Malaysia is seeking a technically skilled and customer-focused Thermal Field Service Engineer to support the maintenance, troubleshooting, and emergency repair of precision cooling systems and other contracted thermal infrastructure. This role is vital in ensuring the reliability of mission-critical environments such as data centers, telecom facilities, and industrial sites.

Diploma and degree holders with experience in data center operations and thermal systems are strongly encouraged to apply.

Key Responsibilities:

• Respond professionally and promptly to assigned service calls and emergencies.
• Perform preventive and corrective maintenance on precision cooling systems (e.g., Liebert units, AHUs, chillers, cooling towers).
• Ensure all work complies with safety standards, company policies, and relevant codes of practice.
• Maintain a minimum 90% completion rate for planned maintenance tasks.
• Communicate effectively with scheduling teams and update job statuses promptly.
• Submit accurate service reports via Oracle Mobile Field Service (MFS) and Field DB systems.
• Identify and report service or sales leads through proper channels.
• Maintain tools, equipment, and company property in good condition.
• Participate in team activities, including callout rotations and standby duties.
• Provide cross-support to other service domains (e.g., power systems, monitoring solutions) when required.

Qualifications:

• Diploma or Degree in Mechanical Engineering, HVAC, or related field.
• 2–4 years of experience in thermal systems or data center maintenance.
• SKM (Sijil Kemahiran Malaysia) Level 2 or 3 in Refrigeration and Air Conditioning or equivalent.
• JPK-accredited NC2 certification in Air Conditioning and Refrigeration.
• CIDB green card and familiarity with DOE safety and environmental standards.
• Strong fault-finding skills and mechanical/electrical aptitude.
• Excellent customer service and communication skills.
• Self-motivated, organized, and able to work independently.
• Valid driving license (GDL is an advantage).
• Willingness to travel, work overtime, weekends, and be on standby for breakdowns.

Preferred Qualifications:

• Strong computer literacy and familiarity with service reporting tools.
• Prior experience in environmental services or mission-critical infrastructure.
• Clean driving record and professional presentation.

Travel Requirement:

• Up to 95%

Our Core Principals & Behaviors:

• Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

Our Strategic Priorities:

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

Our Behaviors:

• Think Big and Execute
• Act With Urgency
• Own It
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example

Work Authorization

No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.

Equal Opportunity Employer

We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Job Info

Job Identification 20265110

Job Category Field Service

Locations Petaling Jaya, Malaysia