Field Service VII

Thermal Customer Engineer

Brief Job Description: Thermal Customer Engineer:

Responsible for maintenance and emergency repairs of Vertiv's Thermal Management products as well as other contracted systems. He/She is required to establish, promote and maintain excellent rapport with all customers, sales managers, distributors and others within the field; maintain ongoing communication with scheduling teams and the line/department Manager

Responsibilities and Measurement Criteria with Time Investment Needed on Each:

• Respond in a professional manner to all assigned service calls while on duty.
• Perform all work in a safe manner and in accordance with established company safety policy.
• Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
• Assist in ensuring that the planned maintenance completion rate is maintained at a min 90%.
• Keep scheduling team informed of changes to your schedule and the status of all open jobs.
• Maintain the accuracy of the customer listing by reporting errors with the site change form.
• Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.
• Create reports using FieldDB system and ensure regular synchronization.
• Report sales or service leads to the proper department via the correct process.
• Support company vision and management decisions.
• Use email and other Office based programs to maintain/enhance communications processes.
• Ensure that all Vertiv processes are followed.
• Protect all tooling and company property issued.
• Work as part of the service team and support business needs.
• Take an active role in the callout rota.

Qualifications:

Required/Minimum Qualifications:

• NVQ Level 1 & 2 or equivalent in Refrigeration and Air Conditioning.
• City and Guilds 2078 or 2079 in Refrigerant Safe Handling, subscribed to ACRIB.
• Computer literate.
• Diploma, Advanced/Higher/Graduate Diploma in Engineering (Electrical/Mechanical) or equivalent.
• Previous experience in a similar role.
• Positive attitude, punctuality, and strong communication skills.
• Excellent customer service skills; presentable and professional at all times.
• Self-starter with the ability to plan, organize, and manage time effectively.
• Full valid driving license; GDL is an added advantage.
• Strong fault-finding skills.
• Ability to work under pressure and in potentially stressful situations.
• Mechanical and electrical/electronic aptitude.
• Ability to work independently and conscientiously.
• Good understanding and experience in handling electrical, mechanical, and civil scopes.
• Competency in servicing industrial/data center air conditioning systems including precision units, AHUs, chillers, and cooling towers.
• At least 2–4 years of working experience in mechanical engineering or equivalent.
• Experience in data center maintenance and NC2 certification in air conditioning is an advantage.
• Willing to travel, work overtime, weekends, and be on standby for breakdowns.
• Experience in servicing, repairing, and installing conventional and precision air conditioning systems.

Additional/Preferred Qualifications:

• Excellent computer skills.
• Previous environmental service experience.
• Self-starter, ability to plan, organize and manage time effectively.
• Clean valid driving license.

Physical & Environmental Requirements: None

Time Travel Needed: 90%