Field Service IX

Thermal Customer Engineer

Thermal Customer Engineer

Responsibilities and Measurement Criteria with Time Investment Needed on Each:

• Respond in a professional manner to all assigned service calls while on duty.
• Perform all work in a safe manner and in accordance with established company safety policy.
• Perform all work using good working practice and current codes of practice/legislation relevant to assigned task.
• Assist in ensuring that the planned maintenance completion rate is maintained at a minimum 90%.
• Keep scheduling team informed of changes to your schedule and the status of all open jobs.
• Maintain the accuracy of the customer listing by reporting errors with the site change form.
• Close tasks in Oracle Mobile Field Service (MFS) daily and weekly paperwork in a timely, accurate and complete manner.
• Create reports using Field DB system and ensure regular synchronization.
• Report sales or service leads to the proper department via the correct process.
• Support company vision and management decisions.
• Use e-mail and other Office based programs to maintain/enhance communications processes.
• Ensure that all Vertiv processes are followed.
• Protect all tooling and company property issued.
• Work as part of the service team and support business needs.
• Take an active role in the callout rota.

Qualifications:

Required/Minimum Qualifications:

• NVQ Level 1 & 2, or equivalent in Refrigeration and Air Conditioning.
• City and Guilds 2078 or 2079 in Refrigerant Safe Handling, Subscribed to ACRIB.
• Computer Literate.
• Possesses Diploma, Advance/Higher/Graduate Diploma, Engineering (Electrical/Mechanical) or equivalents.
• Previous experience in this role.
• Must possess attitude with punctuality & communication skills.
• Excellent customer service skills, presentable and professional at all times.
• Self-starter, ability to plan effectively, organize, and manage time effectively.
• Full valid driving license, GDL will be adding advantage.
• Strong bias on fault finding.
• Customer service – in potentially stressful situations.
• Working with safety procedures and protocols.
• Mechanical and Electronic/Electrical aptitude.
• Self-motivation, ability to work with minimum supervision and conscientious of work under own initiative.
• Good understanding and experiencing handling electrical, mechanical and civil on operational scope.
• Competency in handling with industrial/data center air conditioning system including Precision unit, AHU, Chiller & Cooling Tower system.
• At least 2-4 year(s) working experience in Engineering Mechanical or equivalent. Experience in Data center maintenance and qualified in air conditioning (NC2) will be advantage.
• Must possess attitude with punctuality & communication skills.
• Possess operational job knowledge, standard policies and procedures.
• Willing to travel, work overtime, working on weekends & standby for breakdown.
• Experience servicing, repairing and installing conventional and precision air conditioning system.

Additional / Preferred Qualifications:

• Excellent computer skills.
• Previous environmental service experience.
• Excellent customer service skills.
• Self-starter, ability to plan, organize and manage time effectively.
• Clean valid driving license.

The successful candidate will embrace Vertiv's Core Principals & Behaviors to help execute our Strategic Priorities.

Our Core Principals: Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

Our Strategic Priorities:

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

Our Behaviors:

• Own It
• Think Big and Execute
• Act With Urgency
• Drive Continuous Improvement
• Promote Transparent and Open Communication
• Learn and Seek Out Development
• Foster a Customer-First Mindset
• Lead by Example