Field Service Engineer - Thermal

Field Service Engineer – Thermal / Technik Chłodnictwa - Poland

Location: Poland – Field based (approx. 80% work near Warsaw, with travel across Poland and occasional EMEA travel) Schedule: Full-time, with participation in a 24/7 on-call rotation

At Vertiv, we power the technologies that keep the world connected. From data centers and telecom networks to industrial facilities, our solutions ensure that critical systems remain operational — no matter what.

With more than $6.9 billion in revenue and operations in nearly 70 countries, Vertiv combines the stability of a global leader with the innovation of a rapidly evolving technology sector. Our teams support some of the most critical digital infrastructure in the world.

About the Role

Vertiv is hiring a Field Service Engineer – Thermal to support our growing service operations in Poland.

This is a hands-on, field-based role where you will be responsible for commissioning, servicing, maintaining, and repairing thermal management and HVAC systems used in mission-critical environments such as data centers and technical facilities.

You'll act as a trusted technical partner to our customers, ensuring their cooling infrastructure runs reliably, efficiently, and safely. Most of your work will be located around the Warsaw region, with additional travel across Poland and occasionally across the wider EMEA region.

This role is ideal for engineers who enjoy technical problem solving, independent work, and working with advanced infrastructure systems.

Key Responsibilities

You will respond to assigned service calls and perform preventive maintenance, system start-ups, and emergency repairs on Vertiv thermal management equipment and associated systems.

Your responsibilities will include maintaining strong communication with customers and internal teams, ensuring work is performed in line with safety policies, technical standards, and industry regulations.

You will manage service activities through Vertiv's field service systems, complete accurate documentation, and keep the scheduling team informed about job progress and schedule updates.

You will also help maintain high service quality by supporting planned maintenance targets, identifying potential service or sales opportunities, and ensuring Vertiv processes and compliance requirements are followed at all times.

As a field representative of Vertiv, you will build strong relationships with customers and maintain a professional, customer-focused approach in all interactions.

What You'll Bring

We are looking for a technically capable and customer-focused engineer who enjoys solving complex technical problems in the field.

You should have:

• Technical education in HVAC, refrigeration, mechanical engineering, or a related discipline
• 3–5+ years of experience in a technical service or maintenance role
• Good knowledge of HVAC systems, cooling technologies, or thermal management equipment
• Strong troubleshooting and problem-solving abilities
• Ability to plan and manage multiple service activities effectively
• Good communication skills and a customer-first mindset
• Valid Category B driving license
• Basic computer skills including MS Office
• English language skills (spoken and written) are an advantage
• A degree in Mechanical Engineering or similar discipline would be considered a plus.

Work Environment

This role is primarily field-based, working at customer sites such as data centers, industrial facilities, and technical environments.

The role may involve:

• Travel to customer sites across Poland and occasionally within EMEA
• Participation in an on-call rota for emergency support
• Physical activities such as standing, walking, climbing ladders, and lifting tools or equipment
• Working with mechanical and electrical equipment in varying environments

All work is performed following Vertiv's strict safety standards and procedures, including the use of appropriate PPE.

Why Join Vertiv?

At Vertiv, you'll work with cutting-edge technologies supporting the world's digital infrastructure while being part of a global organization that values innovation, teamwork, and professional development.

You'll benefit from:

• Competitive salary package
• Private Medical Care
• Sports Activities Subsidy
• PZU Group Life Insurance
• Corrective Glasses Reimbursement
• PPK (Employee Capital Plans)
• Company car and fuel card
• Training and technical development programs
• Opportunities to work with international teams and projects
• Modern tools, equipment, and support from a global technical network

Our Core Principles

Safety. Integrity. Respect. Teamwork. Diversity & Inclusion.

Our Strategic Priorities

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

Vertiv is an Equal Opportunity Employer and welcomes applications from all qualified candidates.