Digital Services Thermal Technical SME

Digital Services Specialist – Thermal Sme

Vertiv is hiring a Digital Services Specialist – Thermal SME to join our Digital Services team. In this role, you will be the subject matter expert for analyzing system data and driving insights that improve the performance of digitally enabled thermal products. You'll collaborate with engineering, technical support, and field service teams to ensure data accuracy, troubleshoot complex issues, and deliver innovative solutions that enhance customer outcomes. This position offers the opportunity to influence product performance, contribute to strategic initiatives, and play a key role in shaping the future of digital thermal management. This position is remote, with occasional on-site travel and global team collaboration.

The ideal candidate will bring deep expertise in thermal systems diagnostics, delivering actionable insights for predictive remediation in mission-critical environments, and champion continuous improvement initiatives. Experience with digital platforms for data analysis is highly desirable. Familiarity with predictive analytics concepts, machine learning applications, and data center operations is preferred.

Responsibilities

• Serve as the subject matter expert in interpreting parametric, telemetric, diagnostic, and alarm data for digitally enabled thermal products.
• Partner with engineering, technical support, and field service teams to validate event data and ensure accuracy across digital platforms.
• Analyze and resolve performance issues, providing remediation strategies and technical guidance to field technicians and customers.
• Advance the analysis, validation, and troubleshooting of thermal system data to improve reliability, efficiency, and service quality.
• Support the mapping and correlation of telemetry and diagnostic data to alarms, events, and incidents to enhance incident response.
• Collaborate on the integration and refinement of thermal data models within digital services systems.
• Apply best practices and innovative approaches to optimize product management and drive continuous improvement.
• Lead the creation of technical documentation, knowledge articles, and support resources for digital services in relation to thermal products.
• Monitor industry trends and emerging technologies, recommending process and platform enhancements.
• Participate in customer engagements, on-site escalations, special projects, and strategic initiatives as assigned.

Qualifications

• Bachelors' degree in mechanical engineering or equivalent experience required.
• Minimum of five years' experience interacting with customers at a technical level required within the data center environment.
• Working knowledge of digital service solutions, with a focus on leveraging these platforms to monitor, analyze, and troubleshoot data from thermal systems.
• Experience and knowledge of Vertiv thermal products is a plus.
• Deep expertise in thermodynamics and proven ability to analyze complex thermal systems.
• At least five years of experience in thermal systems diagnostics and remediation.
• Experience working with proprietary cloud-based platforms for data analysis is highly desirable.
• Understanding of machine learning concepts and their application in predictive analytics is a plus.
• Experience in data center environments is strongly preferred.
• Experience interfacing with global or international teams is a plus.
• Excellent writing and verbal communication skills.
• Excellent organizational and time management skills.
• Strong leadership skills with a proven ability to direct, build, and lead technical teams.
• Possess a positive attitude and flexibility in a rapidly changing environment.
• Detail oriented and self-motivated with the ability to work without direct supervision.
• Proficient PC skills including all Microsoft Office products and web-based technologies.
• Able to read and interpret electrical diagrams, drawings and blueprints.
• Strong skill sets: customer service skills, troubleshooting skills, analytical skills, safety minded, Microsoft Office and web-based technology, mechanical aptitude.
• Interpersonal skills, professional, reliable, team player.

Positions Eligibility Requirements

• 20% travel will be required, work flexible schedules, and maintain a valid driver's license.

The successful candidate will embrace Vertiv's core principals & behaviors to help execute our strategic priorities.

Our core principals: safety. integrity. respect. teamwork. diversity & inclusion.

Our strategic priorities:

• customer focus
• operational excellence
• high-performance culture
• innovation
• financial strength

Our behaviors:

• own it
• act with urgency
• foster a customer-first mindset
• think big and execute
• lead by example
• drive continuous improvement
• learn and seek out development

At Vertiv, we're on a mission to empower the people that will power the future. From a simple swipe to life-changing medicines, from push notifications to generative AI. We design, manufacture, and service the products and solutions that keep the world connected. With $5 billion in sales, a strong customer base and global reach spanning nearly 70 countries, we are uniquely positioned to deliver greater value to our customers and create new opportunities for our people.

Vertiv is an equal opportunity/affirmative action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Work authorization: no calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.