Application Development & Support Senior Analyst

Job Title

Vertiv is focusing on overhauling the technology landscape of the Service business by rewriting the application ecosystem needed for our Customer Engineer activities for pre-visit, during the visit, and post-visit activities on the field.

This role is part of the CoE application area with the goal of implementing bugfixes and enhancements to the Connected CE application with dedicated skills to the Mendix platform. It will also mentorship the "Business" side developers.

Context and activities are international and global in scope, with the need to engage with diverse global functions and cultures.

Essential functions include:

• Develop new enhancements over the platform with UIPath
• Troubleshooting and bugfixing of open issues
• Perform QA for new applications release
• Update product documentation
• Interact with external vendor
• Mentor Business developments

Experience in Agile and QA tools such as, Jira, HPQC/ALM, Zyphyr

Required/Minimum qualifications include:

• Bachelor's degree in computer science or IT or related.
• Five years or more experience in QA manual/automation
• Strong experience with UIpath o Hands on experience using SOAP, REST, o Integration experience with commerce and configurations.
• Analytical Thinking and Problem Solving- effectively identify business issues and opportunities, assess proposed solutions, and meet stakeholder needs.
• Behavioral Characteristics- develop effective working relationships with stakeholders and possess positive qualities of ethics, trustworthiness, reliability, and personal organization. Demonstrated commitment to delivery of quality results on time.
• Business Knowledge- competent within the business domain and have knowledge of business principles and business solutions.
• Planning & Team Skills - Ability to identify plan, communicate and execute projects from conception to completions. Team and project management experience, including the ability to build and lead cross-functional teams. Knowledge of software implementation methodology
• Communication Skills- able to elicit and communicate requirements among stakeholders and present ideas in an easily comprehensible manner. Ability to communicate effectively verbally and in writing with all organization levels.
• Interaction Skills- able to work in a team setting and assist stakeholders in articulating problems and opportunities, establishing viable testing plans and reaching agreement on a quality future state. Ability to work independently and as a member of a team.
• Software Applications- skilled in use of contemporary project management and office productivity platforms to facilitate collaboration and communication among developers and stakeholders.

Additional/Preferred qualifications include:

• Learn new applications/platforms to support the job function as needed.
• Adhere to software migration, documentation storage and retention policies as it relates to IT audit requirements.
• Actively works on related projects to broaden experiences and help the business accomplish its goals.
• Works on related projects as assigned.

Our core principals are:

• Safety
• Integrity
• Respect
• Teamwork
• Diversity & Inclusion

Our strategic priorities are:

• Customer Focus
• Operational Excellence
• High-Performance Culture
• Innovation
• Financial Strength

Our behaviors are:

• Own It
• Act With Urgency
• Foster a Customer-First Mindset
• Think Big and Execute
• Lead by Example
• Drive Continuous Improvement
• Learn and Seek Out Development

Vertiv is an Equal Opportunity/Affirmative Action employer. We promote equal opportunities for all with respect to hiring, terms of employment, mobility, training, compensation, and occupational health, without discrimination as to age, race, color, religion, creed, sex, pregnancy status (including childbirth, breastfeeding, or related medical conditions), marital status, sexual orientation, gender identity / expression (including transgender status or sexual stereotypes), genetic information, citizenship status, national origin, protected veteran status, political affiliation, or disability.

Work Authorization: No calls or agencies please. Vertiv will only employ those who are legally authorized to work in the United States. This is not a position for which sponsorship will be provided. Individuals with temporary visas such as E, F-1, H-1, H-2, L, B, J, or TN or who need sponsorship for work authorization now or in the future, are not eligible for hire.