Senior Solutions Consultant (post - sales)

Senior Solutions Consultant (Post-Sales)

Vertice was launched in 2022 to build a new way to manage SaaS and cloud spend. One that's fair, totally transparent, and designed for modern businesses. Today, Vertice has processed over $10 billion in spend and serves hundreds of customers across more than 30 countries. We are headquartered in London with offices in New York, Brno, Sydney, Johannesburg and Singapore.

And we're just getting started. Founded by successful serial entrepreneurs Roy Tuvey and Eldar Tuvey, Vertice has been on an incredible growth trajectory, with a remarkable 13X revenue growth in two years which has resulted in us being named as 2025's fastest-growing startup by FTs Sifted. Following our Series C investment round, we have secured over $100 million in funding from leading investors including Bessemer Venture Partners, 83 North and Lakestar, and are expanding our reach across regions and product lines.

Are you ambitious? Do you want to make an impact and be part of a highly talented and driven team? Come and join us on this journey to build a new way to manage technology spend and simplify procurement.

Your Role

You will be part of the solutions consulting team at Vertice and play a critical role in onboarding new customers and supporting the implementation process of our new procurement workflow solution.

You'll lead customer onboarding and guide clients on how to use our Intelligent Workflows product to achieve their goals. This is a customer-facing role where you will be responsible for technical configuration, customization, and implementation. You'll collaborate closely with customers, customer success teams, and product managers to ensure smooth and effective deployments.

As Vertice scales, you'll be working with a wide range of clients across various industries and regions. You'll be at the forefront of driving customer satisfaction, helping clients maximize value from our solutions while influencing the future development of our product and our solutions consulting team.

Responsibilities

• Lead onboarding for new customers, with a focus on understanding their procurement processes and creatively configuring the product to solve their challenges.
• Take responsibility for the full end-to-end implementation of our workflows solution, including technical setup and project management to ensure smooth adoption.
• Provide expert guidance on how to integrate and embed Vertice's workflows and integration products into clients' existing systems and processes.
• Conduct training and Q&A sessions with customers to empower them to use the product independently and confidently.
• Work proactively across multiple customer projects, tracking progress and ensuring timelines are met with minimal oversight.
• Collaborate closely with the Customer Success and product team to ensure our customers are delighted, helping to resolve any issues quickly and efficiently.
• Act as the primary technical contact for customer configuration and customization requests, ensuring that their specific needs are met.
• Provide feedback to Product and Engineering teams, influencing the product roadmap based on customer experiences and requests.

Requirements:

• At least 4 years of work experience, with 2-3 years of experience in a solution consultant or functional advisory role
• Experience with end-to-end project management, with the ability to manage multiple client onboardings simultaneously.
• Proven experience consulting on integration solutions, offering tailored recommendations for optimising workflows
• Excellent communication and documentation skills, with a strong ability to manage customer relationships and ensure client satisfaction.
• A proactive problem solver who takes pride in ensuring smooth implementations with a focus on making customers happy.

Nice to Haves

• Experience with procurement and finance tools like Coupa, SAP Ariba, Oracle, NetSuite, Workday or Sage
• Strong technical skills, comfortable with software configuration, integrations, and familiar with reading JSON and API documentation.
• In-depth understanding of B2B procure-to-pay processes and experience working in the procurement space

Final things to note Vertice is an equal opportunities employer, although you must be legally able to work in the UK, and any data you provide us will be stored and disseminated in accordance with Vertice's privacy policy. We like to deal directly with our candidates so no agencies please! If you aren't sure this job applies to you, feel free to send your CV to careers@vertice.one, and we'll be happy to take a look and see if you could be a good fit anywhere else in our business!