Client Operations Associate - Remote Eligible

Join Vertice

Vertice was launched in 2022 to transform how companies manage their technology spend. Our agentic workflows, AI insights and expert buyers empower companies to buy smarter and scale faster, with Finance and Procurement leaders in over 30 countries worldwide trusting Vertice to manage their software purchases. In the software category alone, we have managed over $10bn in spend and have a track record of delivering 20% savings and halving procurement cycles.

Headquartered in London with offices across the world including New York, Brno, Sydney and Johannesburg, we're shaping the future of procurement on a global scale.

And we're just getting started. Founded by serial entrepreneurs Roy Tuvey and Eldar Tuvey, who have a track record of building two category-defining technology companies to exit, Vertice has seen a remarkable 13X revenue growth in two years. This trajectory earned us the #2 spot on the Sunday Times' 2026 Tech 100 list, following our recognition as 2025's fastest-growing startup in the UK by the FT's Sifted, and as fourth in Europe.

Following our Series C, we have secured $100M+ in funding from leading investors including Bessemer Venture Partners, 83North and Lakestar, and are expanding our reach across our team.

Do you want to make an outsized impact, work with exceptional people, and be part of a highly motivated team? Come and join our mission to build the Intelligent Procurement Platform.

The Role

This is a net-new role within Vertice. You won't be following a manual — you'll be building the playbook for how clients onboard to Vertice and get to value. You will own the most critical phase of the customer journey: converting a signed contract into active, happy users on our platform.

We are looking for exceptional people who aren't satisfied with conventional career paths, and want to do something more entrepreneurial. This role will provide you with a seat on one of a fast growing rocket ship company, and a pathway into Account Management (strategic commercial and client relationship owner), Procurement (full-stack negotiator with SaaS vendors), Solutions (product and process transformation owner), Client Strategy & Operations, or generalist roles across the business in operations, strategy, data, or GTM.

As the first in this role, your fingerprints will be on the onboarding process as we scale globally. You will mentor future members of the team as it grows.

What You Can Expect

Build the Blueprint. Design and iterate on our onboarding processes, identifying ways to automate and streamline how we welcome new clients. You'll experiment with AI tooling and new approaches to make this function world-class from day one.

Data Stewardship. Master the collection and structuring of client spend data — uploading contracts, ensuring accuracy, maintaining quality on an ongoing basis. The standard is 99.99% accuracy, same-day. Every inaccurate data point is a trust problem with a real client. You'll work closely with our Data and Procurement teams to ensure zero discrepancies to power our AI insights.

Orchestrate the Journey. Lead the "Success Path" for new customers — managing timelines for technical setup and data migration, coordinating across account managers, solutions consultants, and procurement directors to ensure a seamless Go-Live. Time-to-value is the metric.

Stakeholder Liaison. Act as the central hub between internal teams (Account Management, Solutions, Procurement, Data) and external client stakeholders to unblock documentation hurdles, chase contracts, and keep onboarding moving.

Platform Enablement & Adoption. Lead training sessions for new users — walking procurement teams, finance teams, and IT teams through workflows and making sure people are actually using Vertice. The gap between "the platform is configured" and "people are actually using it" is where client value lives or dies.

Build Visible Trust. Own performance metrics on stack accuracy, time-to-value, and onboarding completion. Report them regularly to the teams that depend on your work. Historically this work has been invisible — you'll make it visible.

The Career Pathway

After a tour of duty in Client Operations (12–24 months), you'll have deep product knowledge, direct client exposure, operational credibility, and a working understanding of how our entire client organisation fits together. That opens pathways across the business:

• Account Management — own client relationships, renewals, and expansion as the strategic commercial partner to our biggest clients
• Procurement Services — become a full-stack negotiator with SaaS vendors, advising CFOs and procurement leaders on their software spend
• Solutions — go deeper on complex configuration, integrations, and deployment as a product and process transformation owner
• Client Strategy & Operations — build the processes, measurement systems, and operating rhythm that run client delivery at scale
• Generalist roles across the business — operations, strategy, data, GTM. The exposure you get here makes you a strong candidate well beyond the client organisation

About You

• 1–3 years of experience in a top-tier, high-pressure environment — consulting, a high-growth startup, a rigorous professional services firm, or an entrepreneurial endeavour
• You're ambitious and curious, and want to learn everything there is to know about client service in SaaS
• You're obsessed with new tooling and spend your free time experimenting with AI
• You're obsessively detail-oriented — 95% accuracy is not good enough. You care about getting things right, every time, and you don't cut corners even when the work is tedious
• You naturally build rapport and meaningful relationships — you have the confidence to speak to anyone, whether it's a CFO or a junior procurement analyst
• You're highly organised — a master of juggling lots of things at once
• You're an outstanding communicator — verbal, written, and when presenting. Clear and concise even when explaining complex topics
• You're entrepreneurial and want to be part of building something that matters

Why Join Vertice?

• Shape the Function. As a foundational hire, you'll define how this works as we scale globally.
• Fast-Track Growth. Join a fast growing scaleup on a 13x growth trajectory.
• Equity. Share in our collective success with generous equity options.
• Culture. Transparent, collaborative, growth mindset. We value diversity and ambition in equal measure.

Final things to note

Vertice is an equal opportunities employer, although you must be legally able to work in the specified region of the job. Any personal data you provide will be processed in accordance with Vertice's privacy policy and applicable data protection law.

We use AI-assisted tools to help us review and assess applications more efficiently. These tools support our Talent team but do not make hiring decisions autonomously. You have the right to contest any AI-assisted decision, and exercise your data subject rights by contacting us; please follow the instructions in our privacy policy.

We like to deal directly with our candidates so no agencies please!

If you aren't sure this job applies to you, feel free to send your CV to careers@vertice.one, and we'll be happy to take a look and see if you could be a good fit anywhere else in our business!