Technical Support Representative

Job Title

Customer Service – Technical Support Representative

The Customer Service – Technical Support Representative applies general internet and computer knowledge to provide Tier 1 and Tier 2 level of software support, training, and troubleshooting over the phone for clients, applicants and vendors.

This is an on-site position located in Warminter, PA. We are seeking the hours of M-F from 2:00pm - 10:00pm. This position pays $16hr.

Responsibilities

• Provide both "Tier 1" and "Tier 2" level of software support, training, and troubleshooting over the phone for clients, applicants and vendors.
• Respond to internal or external user requests for service and determine nature and extent of support needed.
• Provide support or refers to the appropriate staff member.
• Respond to software problems on site or over the phone, chat and/or email.
• Investigate error messages and determine resolution.
• Train users in startup, basic, and advanced use of our websites.
• Provide timely and accurate information to incoming client requests.
• Process client orders/changes according to established department policies and procedures.

Required Skills

• Strong time management and organizational skills.
• Proficiency in M.S. Office Suite including Outlook, Word, and Excel.
• Must be detail oriented.
• Must have excellent oral and written communication skills.
• Must have strong telephone skills and be able to work with a diverse population.
• Must be able to maintain confidential information and follow procedures for work processing.
• Must be able to manage multiple tasks or projects.

Education

The candidate we are seeking will have at minimum a high school diploma or equivalent.

Benefits

Vertical Screen offers a comprehensive suite of benefits, an environmentally friendly workplace and flexible scheduling to assist employees in managing their lives outside of work.

• Medical, dental and vision coverage with spouse/family coverage options
• 401K plan with generous company match
• Flexible spending accounts
• Voluntary insurance coverage plans (life, disability, etc.)
• Paid lunch breaks
• Paid time off
• Paid holidays
• Paid training program/ Internal employee development
• Overtime options available
• Casual dress code
• Flexible work schedules
• RushBus scheduled service from Septa Bus Route 22 and Regional Rail
• Employee referral bonus program
• Discounts through partnerships & neighborhood business programs

Additional Information

All candidates are subject to a drug test and a background screening.

Vertical Screen, Inc is an equal opportunity employer. Qualified candidates will be considered in a non-discriminatory manner without regard to legally protected characteristics.