Customer Service Specialist

Customer Service Specialist

You are energetic, collaborative, have strong communication and are results driven. You have deep knowledge of the retail market and believe that customer service is crucial to the success of the business. As the Customer Service Specialist you have strong communication, analytical and creative problem-solving skills, as well as the ability to thrive in an entrepreneurial environment.

Order Management

During Sales Campaign

• New client set up in Joor & GVmoda
• Order Entry
• Amendments of orders in JOOR or GV Moda
• Replacements and cancellations after editing and before freezing date

Orders (after Sales Campaign):

• Order confirmations: issuing, checking and forwarding to customers
• Providing detailed Master data file to customers
• Downpayment requests & follow up with Credit office
• Working with Data Entry department for: customers' details updating, amendments on orders, sales terms & conditions, discounts, pricing, delivery terms
• Informing customers about discrepancies and variations on orders and/or terms & conditions
• Order cancellations for production or commercial reasons
• Managing Purchase Order references
• Providing PDF/Excel stock list to prepare stock orders and/or swaps
• Stock and/or swap orders entry
• Providing recommended Retail Price lists to customers
• Follow up on Special Order references, in cooperation with Sales, Production and Logistic offices
• Communications to all customers to confirm any cancellations after delivery window closure

Shipments

• Working with Production to obtain information about allocations and availability of goods, demands, due dates, late deliveries and suppliers' issues, cancellations
• Checking customers' allocation priority status
• Checking allocations and availabilities
• Insight into the delivery status and prompt forwarding shipping documents to customers
• Handling discrepancies and/or missing units in cooperation with the Logistic and Finance office
• Managing orders for shooting samples
• EDI management with customer; including PO tracking
• Provide UPC & NRF for creation of EDI
• Follow up on ASN for customer delivery

Claims/Returns/Spare Parts

• Evaluating claims with Production/QC division
• Inputting return authorizations
• Keeping track of the returns and repair process with Production/CQ/Logistic offices
• Requesting Credit and/or Debit notes to the Finance department
• Spare parts requests to the Production department in charge

Sales Back Office

• Weekly reports on shipping progress: customer situations, delivery percentage, ordered and invoiced amount, returns
• Working with the Sales team to solve issues relating to customers' requests and feedback
• Samples orders handling
• Stock monitoring
• Meetings and briefings with customers and Sales team during the sales campaign
• Managing accounts information in applicable systems
• Managing style masters and style rejections in Skypad

You'll Need To Have:

• 3+ years of relevant experience
• Advanced Microsoft Excel skills
• Strong organizational skills and attention to detail
• Strong analytical skills and the ability to provide analysis related to driving the business
• Strong communication skills, both verbal and written
• Experience with JOOR or NuOrder preferred

At Capri, we are all responsible for creating a diverse and inclusive workplace. We try to inspire change and growth within each other and believe success is a result that comes from our differences. Capri is proud to be an equal opportunity employer committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally-recognized protected basis prohibited by applicable law. M/D/F/V

In compliance with certain Pay Transparency laws, employers are required to disclose a salary range. The salary for this position will vary based on role requirements, skill set and years of experience.

Compensation Range: $21.00-$36.00