We're working with a forward-thinking client who is looking for a Service Desk Analyst to join their growing service team. This is a great opportunity for someone who enjoys helping others, solving problems, and delivering a first-class service to clients.
In this role, you'll be the first point of contact for end users – making sure issues are logged, managed, and resolved within agreed timescales. You'll also ensure tickets are tracked, 3rd parties are kept updated, and client queries are handled in a professional and friendly way.
There's plenty of variety too – from supporting with knowledge base guides and reports, to managing smaller client accounts and working alongside colleagues across the business.
About you:
Don't worry if you don't tick every box – our client is open to people from a range of backgrounds, especially if you bring customer service experience and the right attitude. Training will be provided to help you grow into the role.
What's on offer:
Why apply? This is a people-first business with a culture built around teamwork, ownership, and continuous improvement. They value flexibility, work-life balance, and are committed to creating an inclusive workplace where everyone feels welcome.