Temp Operations Supervisor - Remote Eligible

Client Operations Temporary Position

TP is a global, digital business services company. We deliver the most advanced, digitally powered business services to help the world's best brands streamline their business in meaningful and sustainable ways. With more than 500,000 inspired and passionate people speaking more than 300 languages, our global scale and local presence allow us to be a force of good in supporting our communities, our clients, and the environment. Benefits of working with TP include paid training, competitive wages, full benefits (medical, dental, vision, 401k and more), paid time off, and employee wellness and engagement programs. Through a balanced high-tech and high-touch approach blended with deep industry and geographic expertise, we make people's lives simpler, faster, and safer. We help companies adapt quickly to changing needs, and are inspired to deliver only the best in all that we do. You will become a key contributor in making that happen. Did you know that our Chief Client Officer started her career at TP as an agent and advanced to the pinnacle of the company? At TP, the sky is the limit!

This is a temporary position that will end December 8th, 2025. Responsibilities include ensuring daily performance metrics are being met, coaching and educating agents, creating an environment focusing on fun, enthusiasm, and accountability, taking initiative and showing leadership, administering coaching and disciplinary action, handling both internal and client led performance discussions, and ensuring all policies and procedures are adhered to. Must be able to take calls when needed, have at least 1 year supervisory experience, have an active healthcare license, work remotely, be flexible to work any 8 hours between 7AM-7PM EST, Monday to Friday, have a college degree or equivalent work experience, ability to work under pressure, plan, meet deadlines and be accountable for the performance of others, solid organizational, administrative, leadership and time management skills, ability to demonstrate personal ownership of tasks and follow through to obtain desired results, keen sense of attention to detail, skilled in determining why and how tasks should be attempted and their effective completion, proven experience in overcoming unexpected difficulties and using logical problem-solving skills, typing speed of 25 wpm, excellent written and verbal communication skills consistent with North American business standards, availability to work various shifts influenced by current business needs, high school diploma or GED required, excellent attendance history required, and must pass mandatory background checks which may include pre-screening, illegal drug tests and credit checks.

Required Skills: Process Excellence, Collaboration, Communication, Emotional Intelligence, Open-Mindedness, Critical Thinking, Solution Orientation, Entrepreneurship, AI Proficiency, Data Literacy. We are committed to providing a workplace that is conducive to happiness and a healthy work-life balance. We also believe that to be our best selves, we need to be surrounded by people who are positive, supportive, and challenging. We are committed to creating a culture of inclusion and diversity, where everyone feels welcome and valued. TP is an Equal Opportunity Employer.