Technical Support Specialist

Technical Support Specialist

Position Details: Advertising/Posting Title Technical Support Specialist

Posting Summary: Process requests for all communication services at the University; build phone sets, software clients, call distribution trees and respond to inquiries which are analyzed and acted upon or referred as necessary; answer technical questions; train end users on the communications options available with the Cisco phone system. Reconcile billing inquiries from users; maintain records in databases associated with the billing process and the call processing system. Educate department Telecom coordinators. Work with ACCESS department to configure and setup communications to meet ADA requirements.

Minimum Qualifications (or equivalent combination of education and experience): Associate's degree in Telecommunications or at least five years related experience required. Effective communication skills required. Ability to work independently and to coordinate with others. Ability to interface with the user community including students, faculty and staff. Effective project management skills and attention to detail are necessary.

Desirable Qualifications: Experience in Telephone and Data Communications environment highly desirable. Experience using typical business applications software including spreadsheet applications. Experience with CISCO Communications systems UCM.

Anticipated Pay Range: 28.20-33.33/hr

Other Information: Special Conditions This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy. This position is eligible for full-time telework in accordance with the university telecommuting policy. Background Check required for this position. FLSA Non-Exempt Union Position Yes, UVMSU

Posting Details: Position will be posted for a minimum of one week, after which it is subject to removal without notice. Job Location Burlington, Vermont, United States Job Open Date 02/10/2026 Job Close Date (Jobs close at 11:59 PM EST.) Open Until Filled No Our Common Ground Statement The University of Vermont is a welcoming, educationally purposeful community committed to creating an inclusive environment that embraces intellectual diversity and global perspectives. We seek to prepare students to be accountable leaders who will bring to their work a grasp of complexity, effective problem-solving and communication skills, and an enduring commitment to learning and ethical conduct. Members of the University of Vermont community embrace and advance the values of Our Common Ground: Respect, Integrity, Innovation, Openness, Justice, and Responsibility. Staff play a critical role in this effort and the successful candidate will demonstrate a strong commitment to UVM's mission and advancing Our Common Ground values through the execution of their job duties.

Position Information: Position Title Technology Network OC2 N Posting Number S5942PO Department Network Services/11640 Position Number 00027810 Percent of Full-Time 1.0 Standard Hours at 1.0 FTE 37.5 Term (months per year) 12 Supplemental Questions Required fields are indicated with an asterisk (*). Documents Needed to Apply Required Documents + Resume + Cover Letter/Letter of Application Optional Documents