Technical Support Specialist

Technical Support Specialist

Process requests for all communication services at the University; build phone sets, software clients, call distribution trees and respond to inquiries which are analyzed and acted upon or referred as necessary; answer technical questions; train end users on the communications options available with the Cisco phone system. Reconcile billing inquiries from users; maintain records in databases associated with the billing process and the call processing system. Educate department Telecom coordinators. Work with ACCESS department to configure and setup communications to meet ADA requirements.

Minimum Qualifications (or equivalent combination of education and experience): Associate’s degree in Telecommunications or at least five years related experience required. Effective communication skills required. Ability to work independently and to coordinate with others. Ability to interface with the user community including students, faculty and staff. Effective project management skills and attention to detail are necessary.

Desirable Qualifications: Experience in Telephone and Data Communications environment highly desirable. Experience using typical business applications software including spreadsheet applications. Experience with CISCO Communications systems UCM.

Anticipated Pay Range: 28.20-33.33/hr

Special Conditions: This position is eligible for a hybrid schedule with an option to split time between campus and elsewhere, in accordance with the university telecommuting policy. This position is eligible for full-time telework in accordance with the university telecommuting policy. Background Check required for this position.

FLSA: Non-Exempt

Union Position: Yes, UVMSU

Job Location: Burlington, Vermont, United States

Job Close Date (Jobs close at 11:59 PM EST.): 5/11/2026

Open Until Filled: No

Department: Enterprise Technology Services/11600

Standard Hours at 1.0 FTE: 37.5

Term (months per year): 12