Service Expert - Radiology - Central Region

Service Expert - Radiology - Central Region

At Bayer we're visionaries, driven to solve the world's toughest challenges and striving for a world where 'Health for all Hunger for none' is no longer a dream, but a real possibility. We're doing it with energy, curiosity and sheer dedication, always learning from unique perspectives of those around us, expanding our thinking, growing our capabilities and redefining 'impossible'. There are so many reasons to join us. If you're hungry to build a varied and meaningful career in a community of brilliant and diverse minds to make a real difference, there's only one choice.

Bayer's radiology equipment, contrast and sterile disposables business accounts for over $800 million in revenue on an annual basis. The Service Expert position ensures strategic business objectives are met regionally and nationally including maintaining Bayer Service as a brand differentiator for radiology equipment via strong customer service, product quality, process effectiveness and efficiency and continuous value creation. The Service Expert collaborates cross-functionally with peers across the organization to improve the overall Service business operations. The Service Expert will emphasize the importance of team morale and engagement, fostering a positive culture within the service team along with ensuring the service team members have the right competencies and capabilities to be successful. The position will ensure that all work performed within the region meets the quality standards set by Bayer, the FDA, and other relevant quality organizations. Driving service training and onboarding initiatives will be essential to maintain high standards and support the continuous development of the service team. In addition, the Service Expert is responsible for providing customers with direct answers to inquiries related to product, service sales, and product performance that have been escalated beyond the local level. Acting as a liaison between area leadership and the service team, this position will facilitate both tactical and strategic execution of initiatives, influencing outcomes that align with the organization's Dynamic Shared Ownership model.

Your Key Tasks and Responsibilities

• Provides service business expertise to the organization including intimacy with industry trends and competitive landscape to inform service strategy development in alignment with organizational goals and objectives.
• Leverages a strong foundation with customers including OEMs to collaborate with the regional leader to develop and implement customer-centric solutions.
• Collaborates closely with customers and product squads to develop strategies for improving service delivery and operational efficiency.
• Adept at partnering with Radiology customers to clearly understand their goals and needs and applies strong product and service offerings to ensure Bayer is their preferred service partner.
• Onboard, trains and upskills field service team members ensuring individuals and teams have the right capabilities and competencies for excellence in service execution.
• Conducts service review meetings with customers as needed to review performance, gather feedback, and identify opportunities for enhanced service delivery.
• Leverages a strong understanding of the service business and is a critical contributor to Field Service talent sourcing decisions, employee performance management activities and leads activities to address employee performance deficiencies and conflicts.
• Establishes key field service performance indicators (KPIs) that ensure service safety, quality and compliance, efficiency and cost targets are met or exceeded.
• Prepares performance reports for periodic reviews with regional leadership highlighting trends, challenges, and opportunities for improvement and leads or participates on projects to continuously improve field service operation effectiveness and efficiency.
• Ensures accurate service activity records including time and attendance reporting, work orders, service calls, and customer feedback.
• Acts as a point of escalation for complex radiology equipment and service issues that field representatives encounter, leveraging appropriate resources for in-depth analysis and solutions.
• Organizes workshops and refresher courses on emerging technologies and updates in radiology equipment.
• Lead and/or support new product development and launch activities and efforts to research and implement technologies that enhance Bayer's service processes and employees.
• Accompany field representatives on ride-a-longs as needed to provide hands-on support, coaching and guidance in the interest of continuous learning and improvement.

Who You Are

Bayer seeks an incumbent that possesses the following:

• Required Qualifications
• Associate's degree in Electronics or Electronics manufacturing, IT Networking, Computer Science, Business Administration or relevant discipline with 8 years of applicable experience or Bachelor's degree in relevant discipline with 6 years of applicable experience or Military training in areas such as Electronics, Aviation, IT, Computer Science with 10 years of applicable experience.
• Minimum 3 years of leadership experience required with demonstrated ability to align and motivate employees.
• Demonstrated negotiation and customer relationship management skills including co-creating service solutions that benefit both customers and the business.
• Strong understanding of technical trade skills in areas such as electrical and mechanical installation and troubleshooting.
• Strong business acumen including annual budgeting and cost management.
• Demonstrated ability to work in a fast-paced, self-directed environment with excellent verbal and written competencies.
• Ability to prioritize individual workload and team tasks to ensure business goals and strategies are achieved.
• Ability to provide strategic and operational direction to internal and external teams.
• Ability to travel within assigned territory and nationally.
• Valid driver's license and clean driving record required.
• Preferred Qualifications
• Demonstrated knowledge of Medical Device & Radiology business.
• Prior Sales and/or Field Service experience.
• Proficiency with service tools and systems: CRM systems, ServiceMax, organizational databases, etc. including report generation and summary to promote consistent, simple messages with strategy deployment and opportunity identification and prioritization.

Employees can expect to be paid a salary between $120,000 - $181,000. Additional compensation may include a bonus or commission (if relevant). Additional benefits include health care, vision, dental, retirement, PTO, sick leave, etc. This salary range is merely an estimate and may vary based on an applicant's location, market data/ranges, an applicant's skills and prior relevant experience, certain degrees and certifications, and other relevant factors. This posting will be available for application until at least 11/24/25.

Bayer offers a wide variety of competitive compensation and benefits programs. If you meet the requirements of this unique opportunity, and want to impact our mission Science for a better life, we encourage you to apply now. Be part of something bigger. Be you. Be Bayer.

Location: United States : Connecticut : Residence Based || United States : Maine : Residence Based || United States : Massachusetts : Residence Based || United States : New Hampshire : Hanover || United States : New Hampshire : MANCHESTER || United States : New Hampshire : Manchester || United States : New Hampshire : Nashua || United States : New Hampshire : Portsmouth || United States : New Jersey : Residence Based || United States : New York : Residence Based || United States : Pennsylvania : Residence Based || United States : Vermont : Residence Based

Division: Pharmaceuticals

Reference Code: 855915

Contact Us

Email: hrop_usa@bayer.com