Service Coordinator

Join Ucs: Service Coordinator Opportunity

For over 65 years, UCS has been providing exceptional and thoughtful care to individuals and families in our community through programs, services, and educational opportunities. Our staff includes positions such as administration, clinicians, nurses, teachers, case managers, psychiatrists, and direct support providers who work within our 15 facilities to support over 3,000 individuals annually. We are proud to be part of Vermont Care Partners, a network of sixteen agencies that provide mental health, substance use disorder, and developmental disability services and supports in every county in Vermont. We are looking for team players to join us in making a difference in the lives of others and building a stronger community.

UCS offers generous benefits including competitive pay, generous paid time off, medical, dental, and vision insurance, retirement plan with employer match, employer paid life insurance, employer paid short term and long-term disability insurance, employee assistance program, career development opportunities, free clinical supervision towards licensure, loan repayment and tuition assistance program, award winning worksite wellness program, an inclusive workplace supported by an active diversity, equity, inclusion, and belonging committee. We believe a dynamic and inclusive workforce will strengthen our organization and enhance the services we provide. Therefore, it is our goal to hire a diverse workforce and cultivate a culture where our employees feel accepted and included, hold a valued place within our organization and are equally able to contribute to their fullest extent, assisting in fulfilling our mission of building a stronger community.

Objective / Purpose

Under the direction of the program manager, the service coordinator is responsible for developing, implementing, coordinating, and monitoring services for individuals with intellectual and developmental disabilities. This role ensures that each person's needs and goals are met through a person-centered approach.

Major Responsibilities

1. Service coordination - facilitate and document the person-centered planning process, including development, implementation, and management of the individual service agreement (isa). Complete all required documentation accurately and on time. Assist individuals in identifying strengths, needs, and goals; maintain regular interaction with assigned clients. Review isa expectations, objectives, and data collection systems to ensure consistent implementation and compliance. Coordinate services with other providers (e.g., physicians, specialists, therapists, psychologists) as needed. Conduct regular face-to-face visits in the individual's home and community, including at least one home visit per month. Ensure adherence to all state regulations.

2. Program coordination & development - assess individual needs and make appropriate service recommendations. Ensure all waiver services are scheduled and delivered as required. Collaborate with clinical team members to develop individualized services. Ensure goals, objectives, and record-keeping systems are accurate and implemented promptly. Serve as liaison between agency personnel and external providers during service development. Regularly evaluate program effectiveness and communicate with service providers as needed.

3. Client advocacy - communicate with staff, agency programs, and other human service agencies to exchange relevant information. Refer individuals to appropriate services and maintain ongoing contact with providers. Develop resources and essential support services as needed. Advocate on behalf of individuals and monitor the quality of services provided.

4. Administrative & networking - respond promptly to requests for information and documentation. Promote the agency's reputation and cultivate support for its services. Represent UCS professionally to the public and referral sources. Serve as an agency representative as assigned.

Qualifications

Education & experience - required: high school diploma or equivalent plus relevant service coordination experience or at least one year of experience in developmental services. Preferred: bachelor's degree in human services or a related field.