Service Application Engineer - Data Centers

Service Application Engineer - Data Centers

Eaton's Electrical Engineering & Services division is hiring a Service Application Engineer - Data Centers to serve as a strategic partner in shaping innovative solutions for our strategic accounts. In this role, you'll lead the design of technical applications, drive pricing strategies, and execute proposals that meet complex customer requirements across diverse market segments. This is a remote role with approximately 25% travel. The expected annual salary range for this role is $104,300 - $153,000 a year. This position is also eligible for a sales incentive program. Please note the salary information shown above is a general guideline only. Salaries are based upon candidate skills, experience, and qualifications, as well as market and business considerations.

What You'll Do:

• Lead technical proposal and bid package development; provides power distribution application support for assigned strategic and data center accounts.
• Serve as a trusted advisor to sales (NAS and EESS), channel partners, reps/agencies, end users, subject matter experts, and District Operating Center teams for developing technical and commercial proposals across strategic accounts and data center segments.
• Respond to requests from North American sales, channel partners and reps for data center new construction and aftermarket activities and across industrial, commercial, and utility segments for large accounts.
• Support division initiatives such as Service Attachment Orders for New Equipment, power system engineering, digital integration solutions, aftermarket solutions, extended warranty programs, and electrical worker training.
• Engage local resources to assist with proposal development and create standard pricing, quotation tools and processes to provide best-in-class service to our customers and improve proposal efficiency.
• Offer detailed project specification analysis, lead pricing development, provide construction estimating/subcontractor scope of work and engage third party vendors.
• Provide unique solutions beyond standard specifications to provide greater customer value and incorporate lessons learned to improve solution and pricing strategies.
• Provide support to Eaton equipment application engineers in an effort to influence customer and consultation specifications, distributing Eaton Standard Specifications to Consultants and End-Users.
• Lead and supports project hand-off activities; captures additional scope items beyond original specifications.
• Contribute to the digital development and standardization of pricing models, quotation tools, and processes to improve proposal efficiency and customer service.
• Visit job sites with Eaton field service personnel and/or sales to enhance understanding of Eaton products, field activities, and solution development.
• Conduct and lead customer presentations through joint visits with sales channels; educate and promote the engineering services product and solution portfolio.
• Track and report monthly proposal activities.
• Participate in professional development opportunities and industry organizations.
• Mentor junior team members while also seeking learning opportunities from peers.
• Deliver exceptional customer service to all stakeholders; commit extra time as needed to meet customer and project deadlines.

Qualifications:

Required Qualifications:

• High School Diploma/GED or higher and at least three years of hands-on field service and/or proposal generation experience specific to power distribution services in the electrical industry.
• Possess and maintain a valid and unrestricted driver's license.
• Eaton will not consider applicants for employment immigration sponsorship or support for this position.

Preferred Qualifications:

• Engineering Bachelor's degree (Electrical Preferred) from an accredited institution.
• Military experience.
• Knowledge of Data Center Construction.
• Professional Engineer registration.
• Presentation and project management skills.
• Experience with proposal development for all of Eaton's end markets (Industrial, Commercial, Utility, Data Centers and Government).
• Experience in writing and reviewing subcontractor work scopes and Subcontractor agreements; being able to evaluate proposals for specification compliance.
• Experience with risk evaluation and risk management.
• Estimating experience in substation and electrical system installations.
• NETA Associate Member

Skills:

• Power distribution experience in servicing, maintaining, and testing electrical power distribution equipment.
• Working knowledge of labor required for troubleshooting, tests and repair techniques.
• Working knowledge of pricing and proposal generation in the electrical industry.
• Demonstrated ability in verbal and written communication skills.
• Advanced understanding of the competitor's electrical, electronic and mechanical products and services.
• Knowledge and practice of safety precautions related to working with electrical and electronic equipment.
• Has demonstrated ability to provide service and represent company interests in developing customer relationships to assure long-term customer satisfaction.
• Submit to periodic customer required background and drug screenings.
• Travels up to 25% to support regional and national initiatives.