Senior Associate, Custody Product Operations

Join Coinbase

Ready to take on a massive, ambitious opportunity? At Coinbase, our mission is to increase economic freedom in the world. We're looking for someone who is passionate about our mission and who believes in the power of crypto and blockchain technology to update the financial system. We want someone who is eager to leave their mark on the world, who relishes the pressure and privilege of working with high caliber colleagues, and who actively seeks feedback to keep leveling up. We want someone who will run towards, not away from, solving the company's hardest problems. Our work culture is intense and isn't for everyone. But if you want to build the future alongside others who excel in their disciplines and expect the same from you, there's no better place to be. While many roles at Coinbase are remote-first, we are not remote-only. In-person participation is required throughout the year. Team and company-wide offsites are held multiple times annually to foster collaboration, connection, and alignment. Attendance is expected and fully supported.

Job Duties

* Develop and execute critical workflows for custody product operations and support teams. * Support Custody product and feature launches with a focus on asset management, internal readiness and client experience. * Maintain documentation including operational procedures, support materials and internal databases. * Continuously identify and advocate for improvements to tools and processes to enhance operations and support workflows. * Triage and prioritize product features and enhancement requests. * Plan, execute, monitor and ensure successful completion of programs focused on scaling institutional operations and the client experience.

Job Requirements

* 5+ years of experience managing projects, processes or client support operations. * Strong product operations or project management skills with a focus on risk reduction and efficiency gains. * Effective communication, problem solving and analytical skills. * Motivated by Coinbase's mission and a client centric mindset. * A data-driven approach to problem solving and continuous improvement. * Proven track record of effective cross-functional stakeholder management, driving successful outcomes, anticipating potential risks, roadblocks and dependencies. * Support our mission to be the most trusted counterparty through responsible growth and prudent operational controls.

Nice to haves:

• Background in financial services, digital assets or a highly-regulated industry.
• Experience advocating for prioritized enhancements to tools, systems or procedures.
• Comfort adapting to changing priorities in a fast-paced environment.

Pay Range: $130,900—$154,000 USD

Coinbase is proud to be an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, creed, gender, national origin, age, disability, veteran status, sex, gender expression or identity, sexual orientation or any other basis protected by applicable law. Coinbase will also consider for employment qualified applicants with criminal histories in a manner consistent with applicable federal, state and local law. Coinbase is committed to providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process, please contact us at accommodations[at]coinbase.com to let us know the nature of your request and your contact information.