Infrastructure Engineer

Infrastructure Engineer

As an Infrastructure Engineer, you will be expected to demonstrate professional expertise in designing, building, and supporting enterprise IT environments. You should possess in-depth knowledge of managing and supporting Microsoft Azure, SonicWALL/Fortinet firewalls, and Windows Server. Additionally, you will be responsible for automating tasks using PowerShell and Python. You will be a part of a team of three engineers responsible for supporting cloud environments, server systems, and network infrastructure. You will also provide second and third-level support to the help desk, ensuring seamless IT operations. This role requires strong documentation practices and effective communication across the organization.

Essential Functions:

• Provide technical expertise at the highest level, developing strategies and directions for network solutions utilizing current and emerging technologies. Translate business requirements into effective network or process designs.
• Responsible for high- and low-level network planning, design, and optimization. Develop, implement, and enforce corporate policies, standards, and guidelines that are aligned with the company\'s strategic business objectives as they pertain to the corporate network.
• Plan and recommend network hardware, systems management software, and architecture.
• Build, configure, and maintain network switches, routers, access points, and various voice appliances.
• Monitor network performance, ensuring capacity planning is conducted, and proactively assess and recommend improvements. Employ continuous improvement techniques to maximize the performance, security, and availability of the network infrastructure.
• Ensure that the network environment maintains appropriate recovery protocols and addresses redundancy issues.
• Effectively prioritize network faults, diagnose and resolve issues promptly, and maintain composure under pressure from various impacted business groups.
• Provide design, implementation, and operational support for VoIP telephony systems, as well as for Microsoft Office 365 and Microsoft Azure environments.
• Coordinate with sites to facilitate technician training for new hardware. Responsible for the daily monitoring and management of IP network appliances.
• Develops and follows procedures to handle network fault events. Perform system-wide/cross-functional team management.
• Plan and manage small to large-scale projects. Maintain all documentation regarding network infrastructure. Responsible for solving highly technical and complex network-related issues.