Firearms Retail Sales Associate

Retail Firearms Sales Specialist

Parros Gun Shop, Vermont's leading firearms retailer and indoor range, is seeking a knowledgeable and customer-focused Retail Firearms Sales Specialist to join our team in Waterbury. This position plays a key role in connecting customers with the right firearms, accessories, and services while ensuring complete compliance with all federal, state, and local firearms regulations. The ideal candidate is professional, dependable, detail-oriented, and motivated to provide exceptional service in a fast-paced retail setting. Whether you are an experienced firearms professional or simply passionate about learning and working in a high-integrity firearms environment, this is an excellent opportunity to grow with a respected Vermont business.

Key Responsibilities:

• Greet customers promptly and professionally; assess needs and guide them through product options, including firearms, optics, ammunition, and accessories.
• Demonstrate safe firearm handling, explain features and benefits of products, and help customers make informed decisions.
• Process sales transactions accurately and efficiently while maintaining compliance with ATF, FFL, and state-level regulations.
• Assist customers with the completion of all required forms, age verification, and background checks before finalizing firearm transfers.
• Maintain a clean, organized, and visually appealing sales floor with well-stocked and clearly labeled merchandise.
• Support store operations by assisting with inventory control, restocking shelves, receiving shipments, and conducting product inspections.
• Maintain accurate inventory logs and immediately report any discrepancies or compliance issues.
• Follow all company policies, procedures, and security protocols related to firearms handling, storage, and sales.
• Promote ongoing safety education, encourage responsible ownership, and represent the Parros mission to provide a welcoming, knowledgeable retail experience for all customers.
• Engage positively with new shooters and experienced enthusiasts alike, fostering long-term relationships and repeat business.
• Assist with in-store events, new product launches, and promotions that enhance customer engagement.
• Uphold range and retail safety standards; maintain awareness of your surroundings and report any unsafe behavior or potential issues.
• Contribute to overall team success by supporting colleagues and participating in a collaborative, solutions-oriented environment.

Qualifications / Skills:

• Must be at least 18 years old (or older if required by law for firearm transactions).
• High school diploma or equivalent required.
• Prior retail or customer service experience required; firearms retail experience preferred but not mandatory.
• Strong communication skills and ability to clearly explain complex or technical information.
• High attention to detail and accuracy in all compliance-related tasks.
• Comfortable handling firearms, ammunition, and accessories in a professional and safety-conscious manner.
• Basic mechanical aptitude and willingness to learn new product lines and systems.
• Ability to stand for extended periods, bend, lift, and move up to 50 lbs as part of regular restocking and merchandising duties.
• Must be legally eligible to possess firearms and pass all applicable background checks.
• Availability to work flexible schedules, including evenings, weekends, and holidays as needed.

Work Environment:

This position operates within a dynamic retail environment adjacent to an indoor shooting range. Strict adherence to all safety procedures is mandatory. Team members regularly engage with a diverse customer base ranging from first-time buyers to experienced enthusiasts. The pace is fast, the expectations are high, and the work is rewarding for those who value professionalism, teamwork, and customer trust.