Enterprise Infrastructure Services SME - Remote Eligible

Enterprise Infrastructure Services Subject Matter Expert (SME)

We are seeking a highly experienced Enterprise Infrastructure Services Subject Matter Expert (SME) to support the United States Citizenship and Immigration Services (USCIS) enterprise IT environment. This senior-level position plays a pivotal role in designing, optimizing, and advising on the modernization, operations, and integration of enterprise infrastructure solutions within USCIS's complex IT ecosystem. The SME will provide expert-level guidance in areas such as data center operations, cloud infrastructure, enterprise networking, systems architecture, virtualization, and cybersecurity compliance. This role also includes strategic input into infrastructure modernization and transformation initiatives that align with DHS and USCIS mission objectives.

Location: Remote work from home

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Responsibilities

• Serve as the subject matter expert for enterprise infrastructure services supporting mission-critical USCIS systems.
• Provide strategic guidance on the design, implementation, and optimization of IT infrastructure (on-premises, cloud, and hybrid).
• Advise on the integration of enterprise services such as identity management, network architecture, virtualization, and data storage.
• Lead or support infrastructure modernization efforts, including cloud adoption, Zero Trust architecture, and automation strategies.
• Evaluate and recommend technologies, platforms, and tools that support USCIS objectives for performance, security, and cost-efficiency.
• Collaborate with engineering, cybersecurity, and operations teams to ensure cohesive and secure infrastructure deployments.
• Provide expertise in capacity planning, performance tuning, scalability analysis, and continuity of operations (COOP).
• Develop architectural diagrams, design documentation, and technical white papers for executive and technical audiences.
• Ensure all solutions comply with DHS/USCIS standards, including NIST, FISMA, and agency-specific security controls.
• Participate in technical working groups, design reviews, and program-level briefings with USCIS stakeholders.
• Support risk assessments, ATO (Authority to Operate) processes, and infrastructure-related audits.

Qualifications

• Ability to obtain a Public Trust.
• Bachelor's degree in computer science, Information Technology, Engineering, or related discipline (or equivalent experience).
• 10+ years of experience in enterprise IT infrastructure roles, including architecture, design, implementation, and operations.
• Proven experience with large-scale IT infrastructure environments, including:
• Networking (Cisco, Juniper).
• Virtualization (VMware, Hyper-V).
• Cloud platforms (AWS, Azure, GCP).
• Identity and access management (Active Directory, LDAP, PKI).
• Storage solutions (SAN/NAS).
• Deep knowledge of NIST security frameworks, DHS compliance standards, and the RMF process.
• Experience supporting federal agencies, ideally within DHS or USCIS.
• Strong documentation, communication, and presentation skills.

Desired Qualifications:

• Advanced degree (MS or higher) in a related technical field.
• Enterprise-level certifications such as:
• AWS Certified Solutions Architect – Professional.
• Microsoft Certified: Azure Solutions Architect.
• VMware Certified Design Expert (VCDX).
• Cisco Certified Network Professional (CCNP)/Expert (CCIE).
• CompTIA Advanced Security Practitioner (CASP+).
• Certified Information Systems Security Professional (CISSP).
• Experience with Zero Trust architecture, DevSecOps, and Infrastructure as Code (IaC) tools such as Terraform, Ansible, or Chef.
• Experience with ITIL-based service delivery and governance frameworks.

Job ID 2026-21415 Work Type Remote Pay Range $130,000 - $150,000 Benefits Regular - The company offers a comprehensive benefits program, including medical, dental, vision, life insurance, 401(k) and a range of other voluntary benefits. Paid Time Off (PTO) is offered to regular full-time and part-time employees.

Company Description Work Where it Matters Truestone, an Akima company, is not just another federal lifecycle solutions contractor. As an Alaska Native Corporation (ANC), our mission and purpose extend beyond our exciting federal projects as we support our shareholder communities in Alaska. At Truestone, the work you do every day makes a difference in the lives of our 15,000 Iñupiat shareholders, a group of Alaska natives from one of the most remote and harshest environments in the United States. For our shareholders Truestone provides support and employment opportunities and contributes to the survival of a culture that has thrived above the Arctic Circle for more than 10,000 years. For our government customers, Truestone delivers everything from requirements and design to operations, logistics, and support at every lifecycle stage for complex systems and networks. As a Truestone employee, you will be surrounded by a challenging, yet supportive work environment that is committed to innovation and diversity, two of our most important values. You will also have access to our comprehensive benefits and competitive pay in addition to growth opportunities and excellent retirement options. We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. All applicants will receive consideration for employment, without regard to race, color, religion, creed, national origin, gender or gender-identity, age, marital status, sexual orientation, veteran status, disability, pregnancy or parental status, or any other basis prohibited by law. If you are an individual with a disability, or have known limitations related to pregnancy, childbirth, or related medical conditions, and would like to request a reasonable accommodation for any part of the employment process, please contact us at job-assist@akima.com or 571-353-7053 (information about job applications status is not available at this contact information).