CMMS Account Manager (serviceinsight) - Remote

CMMS Account Manager

As the CMMS Manager, you will coordinate and support CMMS (ServiceInsight) operations across all global locations. You will lead all aspects of performance metrics tied to business objectives and associated reporting. You will be responsible for tracking data quality and integrity in CMMS reporting platform (Vantage), in collaboration with the account Digital & Technology team. The position also includes the task of crafting and upholding CMMS governance initiatives to guarantee worldwide uniformity in work order SLAs, system access and usage, data quality, vendor integration, and work order excellence.

What You'll Do:

• Serve as primary contact across global account locations for all matters related to the CMMS platform.
• Leads client relationship and technology needs where CMMS products have been deployed.
• Aids the account in developing and overseeing performance metrics for work order compliance.
• Provides demonstrations of all aspects of the CMMS.
• Runs implementation and migration project plans for CMMS products.
• Provides training on CMMS products.
• Produces documentation of all CMMS-related procedures.
• Works with all account collaborators to uphold a consistent and efficient method for account management.
• Works closely with Digital & Technology staff to complete platform development or technical tasks.
• Monitor service level performance to ensure client service levels are met.
• Prioritize open issues and tasks, working closely with both internal and client cross-functional teams.
• Manage expectations of the client and project team regarding the scope of work and responsibilities.
• Lead by example and model behaviors that are consistent with CBRE RISE values.
• Apply knowledge of own discipline and how own discipline integrates with others to achieve team and departmental objectives.
• Identify, troubleshoot, and resolve day-to-day and moderately complex issues.
• Performs other duties as assigned.

What You'll Need:

• Bachelor's Degree preferred with 3-5 years of relevant experience.
• Prior experience with ServiceInsight CMMS product required.
• Prior experience leading a CMMS program required.
• In-depth knowledge of EAM/CMMS required.
• Microsoft Project classwork or certificate of training preferred.
• Ability to learn and apply maintenance best practices.
• Ability to work towards specific goals and objectives with limited daily oversight.
• Ability to guide the exchange of sensitive, complicated, and difficult information, convey performance expectations and handle problems.
• Leadership skills to motivate team impact on quality, efficiency, and effectiveness.
• In-depth knowledge of Microsoft Office products.
• Extensive organizational skills with a strong inquisitive mindset.

CBRE carefully considers multiple factors to determine compensation, including a candidate's education, training, and experience. The minimum salary for the CMMS Account Manager position is $110,000 annually with bonus eligibility and the maximum salary for the position is $125,000 annually with bonus eligibility. The compensation that is offered to a successful candidate will depend on the candidate's skills, qualifications, and experience. Successful candidates will also be eligible for a discretionary bonus based on CBRE's applicable benefit program.

CBRE has a long-standing commitment to providing equal employment opportunity to all qualified applicants regardless of race, color, religion, national origin, sex, sexual orientation, gender identity, pregnancy, age, citizenship, marital status, disability, veteran status, political belief, or any other basis protected by applicable law. CBRE values the differences of all current and prospective employees and recognizes how every employee contributes to our company's success. CBRE provides reasonable accommodations in job application procedures for individuals with disabilities. If you require assistance due to a disability in the application or recruitment process, please submit a request via email at recruitingaccommodations@cbre.com or via telephone at +1 866 225 3099 (U.S.) and +1 866 388 4346 (Canada).