Account Manager, II - Remote Eligible

Join Our Team Remote

Provides processing and sales support for loan applications received from Wholesale Loan Brokers. Works with assigned Account Executives and Brokers to facilitate the management of the loan applications from submission to closing. Perform all duties in accordance with the company’s policies and procedures, all US state and federal laws and regulations, wherein the company operates. The target pay range for this position is $55,000.00 to $65,000.00.

What You'll Do:

• Main contact of communication and support between the Broker and the various departments and individuals of the company throughout the process of the loan, includes but not limited to Account Executive(s), Underwriting, Quality Control, Docs and Funding.
• Is responsible for excellent customer service.
• Pulls or verifies credit reports, flood certs and review appraisals as needed.
• Ensures compliance deadlines are met with regards to pre-disclosures, approval letters, cancellation and declinations.
• Monitors incoming documents from Broker verifying the data collected and submitted by brokers.
• Obtains necessary stipulations from brokers and clears any stipulations prior to funding as required by underwriting.
• Proactively monitors pipeline to ensure timely funding of loans.
• Meets with Account Executives regarding their pipelines and updates the Account Executive daily.
• Communicates with the Broker at a minimum of every other day and updates all necessary parties.
• Enters required data in computer system and maintains the accuracy of the data.
• Informs the Broker and Account Executive about any discrepancies in the title, appraisals, credit, employment, income and other related items in the loan file.
• Orders Verifications of Employment and Deposit to assist with the prefunding QC process.
• Assists departmental support staff when necessary.

What You'll Need:

• Maintains highly confidential information concerning loan applicants
• FHA & VA background
• Full knowledge of RESPA regulations as it pertains to the GFE
• Requires high level of organizational skills and ability to work on several files simultaneously
• Constant contact with borrowers, brokers, agent, loan officers and internal office staff
• Significant coordination of various duties required
• Office machines such as computer, copiers, fax machines. Sitting for extended time periods. Hearing and vision within normal range
• Ability to communicate effectively both verbally and in writing
• Excellent computer skills and working knowledge of Microsoft Office products
• Calyx Point, DataTrac experience preferred
• Ability to organize, prioritize workload, meet deadlines and handle detailed assignments
• Strong customer service skills
• A combination of education and experience equivalent to an associate’s degree
• Two to five years of experience as a Wholesale Account Manager or mortgage Loan Processor with multiple Brokers, Account Executives, Investors and loan products
• Must demonstrate thorough knowledge of all aspects of wholesale loan production and mortgage loan processing

Carrington Mortgage Services-Wholesale Lending is part of The Carrington Companies. We provide third-party originators, mortgage brokers and financial institutions with access to government and conventional loan programs, as well as low credit score home financing and low down payment options. We hope you’ll consider joining our growing team of uniquely talented professionals as we transform residential real estate.

What We Offer:

• Comprehensive healthcare plans for you and your family. Plus, a discretionary 401(k) match of 50% of the first 4% of pay contributed.
• Access to several fitness, restaurant, retail (and more!) discounts through our employee portal.
• Customized training programs to help you advance your career.
• Employee referral bonuses so you’ll get paid to help Carrington and Vylla grow.
• Educational Reimbursement.
• Carrington Charitable Foundation contributes to the community through causes that reflect the interests of Carrington Associates. For more information about Carrington Charitable Foundation, and the organizations and programs, it supports through specific fundraising efforts, please visit: carringtoncf.org.
• Carrington is an equal opportunity employer. It is the policy of the company that applicants be considered for positions for which they qualify without regard to race, color, religion, sex, gender identity, national origin, ancestry, age, marital status, sexual orientation, protected veterans status, physical or mental disability or any other legally protected category. Carrington will make reasonable accommodations for known physical or mental limitations of a qualified applicant or employee with a disability unless the accommodation will impose an undue hardship on the company.