Legal Counsel - Customer Service

Legal Counsel - Customer Service

We are looking for a skilled and professional Legal Counsel - Customer Service with a strong legal background to join our team. In this role, you will play a key role in combining legal expertise with customer focus. The ideal candidate has in-depth knowledge of contract law, consumer legislation, and evidence law, supplemented with relevant practical experience in a legal environment. In addition to your substantive knowledge, you are someone who can translate complex matters into understandable language. You enjoy solving problems and know how to support customers in a clear and empathetic way, especially when the situation is sensitive or complex. With this, you contribute to an optimal customer experience, while at the same time carefully safeguarding the interests of Verisure.

You will be the primary contact point for customers with complex issues and complaints, which you handle both verbally and in writing. You will work closely with colleagues from other departments and, where necessary, external parties to get all the facts and circumstances clear. You translate legal issues and procedures into clear, customer-friendly explanations and work with our legal and compliance teams to reach a suitable solution. This way, you provide customers with optimal service while at the same time protecting Verisure's interests. In addition, you actively contribute to improvements by identifying recurring problems and proposing and implementing solutions. You are also responsible for drafting and keeping up-to-date legal templates and know-how documents.

With your knowledge, practical experience, empathy, and proactive attitude, you help build long-lasting, sustainable customer relationships. A role in which you can truly make a difference for our customers.

This Is You

• You have a completed Master's degree in Dutch law
• You have extensive legal knowledge and experience in the areas of general contract law, consumer legislation, and evidence law (e.g., as a paralegal, legal assistant or similar position)
• You have the ability to translate complex legal language into clear, accessible information
• You are Dutch-speaking with a good command of the English language, both verbally and in writing
• You have a strong problem-solving ability and a solution-oriented mindset
• You have a high degree of empathy, patience, and understanding
• You are reliable in meeting deadlines and can efficiently prioritize and multitask
• You are stress-resistant and able to work under pressure
• You have excellent skills in Word, Excel, and PowerPoint
• Providing a VOG is not a problem for you

What We Offer

• A friendly team and a pleasant informal work environment
• A market-based salary, depending on experience
• A good pension plan
• Many development and growth opportunities within our growing organization
• Excellent accessibility by public transport – a bus stops in front of the door
• Net travel reimbursement – 0.23 cents per kilometer (from a radius of 10 kilometers)

Verisure has been based in the Netherlands since 2018 and has over 700 employees. At Verisure, we believe that people have the right to feel safe and secure. We offer families and small businesses the best protection with a comprehensive security solution. We do this with innovative products that Verisure develops itself, where we completely take care of our customers by handling everything from installation to maintenance and follow-up of alarm notifications. Verisure is the market leader in security services in Europe and Latin America and protects 5.8 million people in 18 countries with 35 years of insights, experience, and innovation.

We attach importance to our company being a reflection of the communities and customers we protect and support worldwide. Diversity, equality, inclusion, and a sense of belonging (DEIB) are an essential part of who we are. This is firmly anchored in our operations and in our ESG strategy. Everyone with a VOG, and where necessary a VVB, is welcome within our company. We offer equal opportunities to all employees to further develop their talents and strive for an open, safe, and inclusive working environment.