Analista De Marketing E Conteúdo Pleno

Join Us!

Have you ever thought about working in a company that promotes diversity and equity in all its opportunities?

At Verisure we prioritize inclusion regardless of gender, race, sexual orientation, religion, nationality, age, disability, etc.

We are passionate about what we do, our work environment is dynamic, offering opportunities for development and growth!

And for the seventh consecutive year, Verisure is considered one of the best companies to work for in Brazil.

Stay Informed!

Verisure is a reference in Europe and Brazil in the field of protection of people, homes, and businesses, with more than 5 million customers.

Throughout its 35-year history, it has brought innovation and reliability to alarm systems and has become a standard to be followed by the sector.

Verisure Brasil is part of the international group that is a leader in Europe, with a presence in more than 18 countries.

Role Mission

The Full CRM Analyst will be responsible for supporting the customer relationship strategy, working in conjunction with Communication, Marketing, Operations, and other partner areas. The main objective will be to contribute to a customer-centric journey, personalized and data-driven, promoting customer loyalty, engagement, and increasing the customer lifecycle.

Your Responsibilities

• Support the CRM strategy of the area, working in partnership with Communication, Marketing, and Operations to contribute to a personalized and data-driven customer-centric journey.
• Execute and support the relationship campaign plan, focusing on customer loyalty, engagement, and increasing the customer lifecycle.
• Develop and review multi-disciplinary briefings (design, content, channels), ensuring alignment between deliveries and business objectives.
• Build and improve communication rules, applying benchmarks and best practices to encourage the use of products/services and improve the customer experience.
• Perform performance analyses of communications and journeys (opening, clicks, conversion, customer behavior), proposing data-based adjustments.
• Support the mapping and segmentation of the customer base, contributing to personalized communication models throughout the journey, focusing on retention and loyalty.
• Document processes and learnings, ensuring consistency and continuous evolution of CRM initiatives.
• Collaborate with different areas of the company (UX, Marketing, Operations, CX) to ensure synergy in the execution of actions.
• Share relevant learnings and results with the team and stakeholders, strengthening the culture of continuous improvement.

What You Need To Have

• Complete higher education in Administration, Marketing, Communication, or related fields.
• Previous experience in CRM, relationship campaigns, or data-driven marketing.
• Knowledge of marketing automation and CRM tools.
• Analytical skills for interpreting data and performance metrics.
• Good communication, organization, and customer-centric vision.
• Knowledge of Power BI and SQL is considered a differential.
• Intermediate English or Spanish.

Benefits

• Vale Transporte
• Vale Refeição/Alimentação
• Seguro de Vida Sulamérica
• Plano de Assistência Médica AMIL
• Plano Odontológico Sulamérica
• WellHub
• Conexa – telemedicine platform.
• Consignment Loan – according to current policy
• Verisure Monitored Alarm – according to current policy
• Childcare Assistance up to 10 months of age – according to current policy
• Baby Verisure – a kit of gifts for new parents and moms at Verisure.
• Clube Mais – partnership program with exclusive discounts for Verisure employees.

*Medical, dental and Gympass plans may have a monthly fee according to the chosen category.

Work Schedule

Monday to Friday from 8:00 am to 5:48 pm

Hybrid model: 3x a week in person

Workplace

Morumbi - SP