Customer Service Specialist Inbound (m/w/d)

Customer Service Representative

What you can expect with us:

You are the voice of our company and play a key role in delivering a professional and reliable customer experience. Your expertise in phone-based customer service directly contributes to customer satisfaction and service quality.

Responsibilities

Your responsibilities

• You independently handle inbound customer inquiries in a professional and service-oriented manner
• You act as a reliable point of contact and support customers throughout their requests
• You ensure consistent phone availability and strictly uphold service standards
• You identify opportunities to improve the customer experience and actively contribute ideas

Qualifications

What you bring with you:

Must-have:

• Proven experience in an inbound call center or customer service environment
• Strong communication skills and a confident, professional phone manner
• High service orientation and a strong sense of ownership
• Structured working style, even when handling changing topics

Nice to have:

• Completed commercial vocational training
• Experience or exposure to insurance or financial services

What we offer:

• Flexible working hours – organize your workday to fit your life
• Up to 50% remote work – work flexibly between office and home
• 30 days of paid vacation – time to recharge and reset
• Comprehensive health benefits – including eye exams, vaccinations, and preventive check-ups
• Germany ticket for just €20 employee contribution – affordable, sustainable commuting
• Bike leasing after probation period – stay mobile and eco-friendly
• Company pension scheme – with an increasing employer contribution over time
• Corporate benefits – exclusive employee discounts with well-known brands and leisure providers

Sounds like your next move? We'd love to get to know you – apply now and put your service expertise to work where it truly matters.

Verisk Analytics is an equal opportunity employer.

All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.