Customer Service Rep II

Customer Service Representative

Join our team in Mount Laurel, NJ, as a Customer Service Representative. In this dynamic role, you'll provide specialized support to both internal and external customers, collaborating with insurance professionals and leveraging your expertise in customer service and technical support. If you have strong communication skills, a knack for analyzing complex property data, and thrive in a fast-paced environment, we'd love to hear from you.

Responsibilities

• Provide a variety of specialized services to both internal and external customers through telephone, email, and live chat.
• Work with underwriters, agents, and other insurance professionals to address issues and requests, which may involve policy interpretation based on knowledge of Verisk's procedures, services, and products.
• Meet or exceed all metrics as outlined on the annual Performance Plan.
• Complete all special projects and other duties as assigned.
• Must be able to perform duties with or without reasonable accommodation.

Qualifications

• College degree or equivalent experience in customer service or technical support, ideally within the insurance or data analytics industry preferred.
• Familiarity with insurance terminology and/or Verisk's ProMetrix platform is a plus.
• Proficient in using CRM systems (e.g., Salesforce) and ticketing platforms to manage support cases.
• Ability to successfully complete and apply concepts learned in technical training classes related to building construction, building hazards, and automatic fire sprinkler systems required.
• Ability to analyze and explain complex property data, risk scores, and inspection reports required.
• Excellent communication and interpersonal skills required.
• High proficiency in Microsoft Office and general computing required.
• Strong telephone skills required.
• Strong multitasking and organizational skills required.

Verisk Analytics is an equal opportunity employer.