Account Support Specialist

Account Support Specialist

As an Account Support Specialist at Whitespace, you'll play a key role in helping our Account Management team deliver exceptional service to clients and shape the future of digital insurance. This is a fantastic opportunity to join a collaborative, purpose-driven team and gain exposure to the forefront of insurance innovation.

You'll provide essential support across account activities - helping to ensure clients have a seamless experience with the platform. From managing complex client projects, to shaping reports and presentations that inform strategy, and with scope to bring your own innovation to the role, you'll be a trusted partner to the Account Managers who lead client relationships. While this role is primarily focused on internal support, it also presents a fantastic opportunity to learn about a platform that is moving the market forward and the client conversations driving that innovation – with lots of scope to develop yourself personally and professionally.

Main Duties and Responsibilities

• Assist, with the opportunity to lead, complex onboarding projects
• Platform adoption and usage tracking to spot insights.
• Prepare reports, presentations, and meeting notes to support client conversations.
• Identify areas of inefficiency in the team and propose solutions.
• Opportunity to join Account Managers in client conversations
• Maintain accurate client data and documentation in CRM systems.
• Coordinate internal follow-ups across Product, Support, and Commercial teams.
• Monitor account activity and usage data to identify trends for internal review.
• Help ensure smooth communication between teams and timely delivery of tasks.
• Demonstrate the Whitespace platform's capability.
• Stay curious about the insurance market, digital transformation trends and your own development.

Compliance & Professional Development

• Complete all required compliance and product training.
• Take ownership of your learning - developing deep knowledge of the Whitespace platform and the insurance ecosystem.
• Demonstrate ethical, transparent, and customer-focused conduct at all times.

Experience Required

• Familiarity with CRM systems and Microsoft Office tools preferred.
• Background in the specialty insurance market preferred.

Knowledge / Skills / Attributes

• Naturally curious and eager to learn.
• Collaborative team player who enjoys supporting others.
• Comfortable working in a fast-paced environment with multiple priorities.
• Positive, proactive, and solution-focused mindset.
• Willingness to step outside your comfort zone
• Interest in technology

Personal Attributes

• Organized and reliable: keeps things on track and accurate.
• Supportive and collaborative: enjoys helping others succeed.
• Curious learner: embraces new ideas and continuous improvement.
• Clear communicator: professional and approachable in all interactions.
• Energized and optimistic: brings enthusiasm to the team.
• Growth mindset: always wants to learn and improve.

About Us

For more than 50 years, Verisk has helped property and casualty insurers make smarter decisions about risk through AI-powered risk modeling, advanced analytics, and technology solutions spanning the entire policy lifecycle. We are a leading strategic data, analytics, and technology partner to the global insurance industry, guided by core values of learning, caring, and results while maintaining the highest ethical standards as stewards of the industry's most comprehensive datasets.

When you join Verisk, you become part of a diverse global team with over 7,500 professionals in 30 plus countries, making work that matters. We're certified by Great Place to Work, reflecting our commitment to inclusivity, employee engagement, and wellbeing. At Verisk, your growth is a priority—from professional development and tuition benefits to a supportive, flexible workplace culture, we support your continued growth.

Verisk Analytics is an equal opportunity employer. All members of the Verisk Analytics family of companies are equal opportunity employers. We consider all qualified applicants for employment without regard to race, religion, color, national origin, citizenship, sex, gender identity and/or expression, sexual orientation, veteran's status, age or disability. Verisk's minimum hiring age is 18 except in countries with a higher age limit subject to applicable law.

At Verisk, we provide a competitive compensation package aligned with market benchmarks and individual experience, disclosed transparently in accordance with applicable pay transparency regulations. In addition to base salary, eligible roles may include a range of incentive opportunities designed based on market research and our internal grading structure.

Our benefits portfolio varies by location; however, a typical package includes medical coverage, life insurance, pension plans, and paid time off in line with local labor laws.

We also foster a work environment focused on well-being and career development. Additional perks may include wellness initiatives, fitness programs, and team-building activities.

Job Info

• Job Identification 2968
• Job Category Sales and Account Management
• Posting Date 12/30/2025, 03:42 PM
• Job Schedule Full time
• Locations London, United Kingdom (Hybrid)
• STI Yes
• LTI No
• Commission No
• Work Arrangement Hybrid
• Minimum Salary 35,000
• Maximum Salary 40,000
• Division Specialty Business Solution
• Disclaimer Annualized base pay may vary depending on geographic location, job-related knowledge, skills, and experience